Practice Support Manager, Strategic Communications

Practice Support Manager I

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.Are you ready to make your impact?

About the Role

The Practice Support Manager I (PSM I) serves as a strategic business partner to Senior Managing Directors, Managing Directors, and other senior leaders within the Strategic Communications segment, while providing leadership and management oversight of the administrative professionals team in New York. This role combines high-level administrative expertise with people management responsibilities, requiring exceptional organizational skills, business acumen, and the ability to develop and coach team members. The PSM I will handle complex, non-routine administrative functions requiring independent judgment and discretion, while simultaneously managing team performance, providing day-to-day coaching and feedback, facilitating conflict resolution, delivering training, and conducting performance reviews. This position requires a proactive leader who can anticipate needs, solve problems independently, and maintain absolute confidentiality while interacting with clients and executive leadership.

What You'll Do

Strategic Administrative Support

• Provide superior administrative support to Senior Managing Directors/Managing Directors and other senior leaders, serving as a trusted business partner
• Manage complex calendars with competing priorities, proactively anticipating scheduling needs and resolving conflicts independently
• Coordinate and manage high-stakes meetings, logistics, schedules, and conference calls with minimal direction
• Arrange complex domestic and international travel, including multi-city itineraries and last-minute changes
• Maintain and manage contact databases in Outlook and Salesforce for multiple senior leaders
• Create, maintain, and organize confidential paper and electronic filing systems
• Serve as liaison between senior leadership, reception, facilities, and regional administrative teams
• Manage time entry in Carpe Diem Web for senior leaders, ensuring accuracy and timeliness

Office Operations & Event Management

• Oversee in-office operations and provide support to on-site staff in coordination with regional administrative leadership, as needed
• Select and coordinate catering for meetings and special events within budgetary parameters, adhering to Strategic Communications best practices, as needed
• Coordinate and manage internal and external supported team events and meetings, handling logistics from planning through execution
• Troubleshoot real-time operational issues and direct team members to appropriate resolution channels
• Identify and implement process improvements and efficiencies to enhance team and office operations

Business & Financial Administration

• Set up new clients and manage contacts in Salesforce with high attention to detail
• Assist with client invoice processing and vendor setup coordination
• Manage expense reports using Chrome River software for multiple senior leaders
• Create draft contracts utilizing approved templates, ensuring accuracy of information, pricing, and compliance
• Process contract and business matter approvals and complete data entry into CRM (Salesforce)
• Liaise with Finance on business matters, reporting requests, and budget tracking
• Shepherd pursuits, contracts, and conflict checks efficiently through internal systems, ensuring nothing falls through the cracks
• Manage ongoing trackers and dashboards, including team utilization, pipeline reports, and revenue tracking
• Create and maintain critical business documents such as monthly decks, team agendas, pipeline reports, and staffing trackers

Team & Practice Support

• Provide comprehensive support to assigned practice(s), including Financial Communications and Latin America teams
• Take detailed notes and circulate action items from team meetings
• Draft contracts, correspondence, and other business documents
• Perform data entry, proofreading, and materials creation for client deliverables
• Prepare materials and collateral for external and internal meetings
• Collaborate with Strategic Communications administrative and core operations teams to deliver highest level of support
• Utilize English/Spanish fluency to support LatAm team operations across Mexico, Brazil, and Colombia
• Serve as subject matter expert on FTI infrastructure, processes, and Strategic Communications team dynamics

Team Leadership & Management

• Directly manage and supervise regional executive assistants and administrative assistants, including performance management, coaching, and professional development
• Provide day-to-day coaching, feedback, and guidance to ensure team members deliver exceptional support aligned with Strategic Communications standards
• Facilitate conflict resolution among team members and address performance issues promptly and professionally
• Conduct performance reviews, set goals, and support development plans for direct reports
• Lead training initiatives for administrative staff on FTI systems, processes, and best practices
• Serve as primary point of contact and mentor for administrative team members, fostering a collaborative and high-performing team culture
• Identify staffing needs and participate in recruitment and onboarding of new administrative team members
• Monitor team capacity and workload distribution to ensure efficient operations and appropriate coverage

Technology & Documentation

• Create, review, and edit complex documents, reports, and spreadsheets using Microsoft Excel, Word, and PowerPoint
• Research information via Intranet/Internet relevant to business matters and special requests
• Maintain proficiency in all FTI systems and serve as resource for team members
• Identify opportunities to leverage technology for improved efficiency and effectiveness

How You'll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need to Succeed

Basic Qualifications

• Bachelor's Degree
• 6+ years of progressive administrative support experience in a professional services environment
• 3+ years of people management, team leadership, or supervisory experience
• Ability to travel to clients and FTI office(s) as needed
• Applicants must be currently authorized to work in the United States on a full-time basis; this position will not sponsor applicant for work visas.

Preferred Qualifications

• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience with CRM systems (Salesforce preferred) and expense management platforms
• Bilingual English/Spanish fluency
• Proven track record of managing multiple senior executives simultaneously in a fast-paced environment
• Demonstrated experience providing coaching, feedback, and performance management to direct reports
• Experience facilitating conflict resolution and addressing performance issues professionally
• Strong business acumen with ability to serve as strategic partner to senior leadership
• Exceptional organizational skills with ability to manage competing priorities and tight deadlines
• Exceptional verbal, written, organizational, and interpersonal communication skills with meticulous attention to detail
• Superior ability to multi-task, prioritize, and organize workload across multiple leaders and team members
• Proven ability to take initiative and solve complex problems independently with minimal guidance
• Solution-oriented mindset with demonstrated ability to identify, research, and implement process improvements
• Strong leadership presence with ability to coach, develop, and motivate team members
• Skilled at identifying team dynamics, roles, and individual strengths to optimize team performance
• Proactive approach to work, consistently anticipating needs before requests are made
• Ability to maintain composure and professionalism under pressure and in ambiguous situations
• Collaborative team player with servant-leader attitude and flexibility
• Demonstrated reliability, dependability, and willingness to