Oracle Business Analyst - Order Management

Oracle Business Analyst - Order ManagementAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.What We Offer:Flexible time off policy401K Company match (up to 4% - dollar for dollar)Professional development, training, and tuition reimbursement programsExcellent medical, dental, vision, and life insurance policy optionsOpportunities for career advancement with an industry leading company!We are seeking an experienced Oracle Business Analyst - Order Management to join our Enterprise Applications team. Reporting to the Lead Business Analyst, this individual will serve as the functional subject matter expert for Oracle Order Management and the broader Order-to-Cash (O2C) lifecycle.The ideal candidate will possess deep functional expertise in Oracle EBS Order Management and a comprehensive understanding of end-to-end business processes spanning customer onboarding, order entry, pricing, fulfillment, shipping, invoicing, collections, and cash application. This role will work closely with Sales, Customer Service, Supply Chain, Manufacturing, Finance, Distribution, and IT teams to optimize business processes, improve system capabilities, and deliver strategic initiatives that drive operational excellence. Experience with EDI integrations and Kinaxis planning solutions is highly desirable.This position will be able to work remotely from anywhere in the United States.Key ResponsibilitiesBusiness Analysis & Process ExcellenceServe as a functional analyst for Oracle Order Management and Order-to-Cash processes.Analyze, document, and implement enhancements for the end-to-end O2C business processes.Facilitate workshops with business stakeholders to gather requirements and identify opportunities for process optimization.Translate business requirements into functional specifications and solution designs.Partner with technical teams to deliver scalable and sustainable Oracle solutions.Drive standardization and adoption of best practices across global business operations.Oracle Order Management LeadershipSupport and enhance Oracle EBS Order Management, Shipping Execution, Inventory, Pricing, Advanced Pricing, Accounts Receivable, and related modules.Configure and maintain Order Management setups including:Order TypesHoldsWorkflowPricing Rules and ModifiersShipping ParametersCustomer HierarchiesCredit ManagementTroubleshoot complex production issues impacting order fulfillment and customer satisfaction.Evaluate Oracle functionality and recommend improvements to support evolving business requirements.Order-to-Cash Process OwnershipCoordinate initiatives across the complete O2C lifecycle including:Customer Master DataCustomer PricingQuote-to-OrderOrder ManagementATP/CTPFulfillmentShippingInvoicingAccounts Receivable IntegrationReturns and RMAsCash ApplicationCollaborate with Finance teams to ensure accurate invoicing, revenue recognition, and financial reconciliation.EDI & Systems IntegrationSupport EDI transactions and trading partner integrations.Work with customers, vendors, third-party providers, and middleware teams troubleshoot EDI transactions including:850 Purchase Orders860 Purchase Order Changes830 Forecasts862 Shipping Schedule855 Purchase Order Acknowledgements856 Advance Ship Notices810 InvoicesOther customer-specific transactionsPartner with integration teams to support APIs, XML, middleware, and external application connectivity.Kinaxis CollaborationWork closely with Supply Chain Planning teams to align Order Management processes with Kinaxis planning capabilities.Assist with data integrity, integration requirements, and process improvements between Oracle EBS and Kinaxis.Support planning and fulfillment initiatives that improve customer service levels and supply chain performance.Project DeliveryLead or participate in ERP projects, enhancements, upgrades, and business transformation initiatives.Develop test strategies and execute:Unit TestingSystem Integration TestingUser Acceptance TestingCoordinate deployment activities and end-user training.Ensure adequate documentation exists for support and compliance requirements.Required QualificationsBachelor's degree in Business, Information Systems, Supply Chain, Engineering, or related field.7+ years of Oracle EBS Business Analyst experience.5+ years of hands-on Oracle Order Management experience.Deep understanding of end-to-end Order-to-Cash business processes.Experience supporting high-volume order management and customer fulfillment operations.Strong knowledge of:Oracle Order Management (OM)Advanced PricingShipping ExecutionInventoryAccounts ReceivableCustomer Master DataExperience creating functional specifications and managing business requirements.Strong analytical, troubleshooting, and problem-solving skills.Excellent communication and stakeholder management skills.Experience working in manufacturing or distribution environments.Preferred QualificationsExperience with EDI transaction processing and integration platforms.Experience supporting Oracle XML Gateway, SOA, APIs integrations.Experience with Kinaxis RapidResponse or Kinaxis Maestro.Understanding of supply chain planning, demand planning, and fulfillment processes.Experience supporting global ERP environments.Knowledge of ServiceNow, Azure DevOps, or other project management platforms.Exposure to Oracle Fusion applications.Experience in AI, CoPilot, ChatGPT and/or ClaudeExperience with automation tools (like UiPath)Success FactorsBe recognized as an Oracle Order Management subject matter expert.Possess extensive knowledge of Order-to-Cash business processes and industry best practices.Build strong relationships across Sales, Customer Service, Operations, Supply Chain, Finance, and IT.Demonstrate a continuous improvement mindset.Thrive in a fast-paced environment while managing multiple priorities.Drive measurable improvements in customer experience, operational efficiency, and system effectiveness.This role is ideal for a seasoned Oracle professional who can bridge the gap between business operations and technology while serving as a functional Business Analyst for Oracle Order Management and the complete Order-to-Cash value stream.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.