General Manager

About Accion Performance:Accion Performance is the science of supply chain and a Morales Group company. We take logistics to the next level by helping manufacturers and distribution centers control their supply chain operations. We design performance-based operational approaches that increase productivity and achieve operational objectives — allowing our customers to focus on core business objectives. Learn more: Accion Performance?We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.If you are ready to jump on board with a high growth organization, Accion Performance is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people-smart leaders to help pave the way.The Position:The General Manager is a senior executive responsible for the full operational and commercial leadership of a multi-service logistics and supply chain solutions operation encompassing Value-Added Services (VAS), Business Process Outsourcing (BPO), Third-Party Logistics (3PL), including pallet in pallet out, just in time fulfillment, and ecommerce fulfillment. This role drives probability growth, operational excellence, and client satisfaction while developing high-performing teams and ensuring compliance across all business units. The General Manager actively supports revenue growth by ensuring the division remains “Sales Ready” at all times while acting as the primary face and ambassador of the organization.The Duties:Strategic Leadership & Business DevelopmentDevelop and execute annual and multi-year strategic business plansLead commercial growth by identifying new clients, markets, and service opportunitiesBuild and sustain C-suite and senior-level client relationshipsDrive contract negotiations, renewals, and expansion of existing accountsRepresent the organization in industry forums, trade associations, and networking eventsMonitor market trends, competitor activity, and emerging technologies to inform strategyCollaborate with the executive team on M&A evaluation and integration activitiesDevelop pricing strategies aligned with value delivery and margin targetsOperational Excellence — WarehousingProvide strategic oversight of warehouse operations, including inbound, outbound, storage, and inventory management, through site leadership teamsDirect the implementation and optimization of WMS/TMS platforms to enhance visibility, control, and scalabilityHold site leadership accountable for SLA compliance, KPI achievement, and continuous improvement performanceGuide capacity planning, space utilization, and capital investment decisions in partnership with warehouse leadersEnsure adherence to HSEQ standards by establishing policies and monitoring execution across all locationsOversee inventory governance, including accuracy, cycle counting, and loss prevention programsOperational Excellence - VAOversee VAS operations (kitting, pick-and-pack, labeling, rework, assembly) through site-level leadershipEstablish performance standards and ensure execution through operational managersDrive continuous improvement initiatives (Lean, Six Sigma, 5S) within VAS functions to improve efficiency and reduce wasteMonitor KPI performance and ensure alignment with customer requirements and SLAsSupport scalability and process standardization across VAS operations to meet changing business demands3PL Network & Supply Chain ManagementLead end-to-end supply chain operations, including 3PL network, warehousing, transportation, and fulfillment.Manage and optimize relationships with 3PL partners, carriers, and vendors, including contracts and SLAs.Oversee inventory planning and distribution to balance service levels and cost efficiency.Monitor KPIs (on-time delivery, fill rate, cost per order) and drive performance improvements.Develop and execute transportation strategies across all modes.Ensure system integration and visibility across WMS, TMS, and ERP platforms.Collaborate cross-functionally to align supply chain with business goals.Lead budgeting, cost control, and continuous improvement initiatives.Build and manage high-performing operations teams.Business Process Outsourcing (BPO)Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracyDefine and enforce service delivery frameworks, SOPs, and quality benchmarksEnsure technology platforms, automation tools, and workflows meet client requirementsOversee transition and transformation projects for new BPO contractsLead client onboarding, solution design, and operational implementation for new accountsDrive adoption of RPA, AI, and digital tools to enhance BPO productivity and profitabilityManage client governance forums including regular reporting and performance reviewsMonitor BPO-specific compliance requirements including data security and privacy (GDPR, ISO, GMP, ISF)Identify and capitalize on cross-selling opportunities between service line customers and vendors. SuppNegotiate freight contracts and oversee carrier performance that directly affects customersFinancial ManagementOwn the full P&L across all business units with accountability for revenue and marginDevelop annual budgets, rolling forecasts, and long-range profitability plansMonitor cost structures vs customer pricing and drive productivity improvements to protect marginApprove capital expenditure and manage ROIC across the asset baseAssist the CFO in collections when necessaryDevelop a Cost Conscience organization to empower staff to make sound decisions that benefit the organizationEstablish departmental monthly reporting and monitor financial performance to report to the Board and Executive CommitteeEnsure timely and accurate billing through systematic excellence and staff training by assuring all transactions are capturedConduct regular commercial reviews with clients to address profitability and riskIdentify and action cost-out programs without compromising service qualityPeople Leadership & CultureLead, coach, and develop a multi-disciplinary team of department heads and managersDefine organizational structure, role clarity, and workforce plansFoster a high-performance culture grounded in accountability, safety, and inclusionDrive employee engagement and manage retention across a multi-site workforceImplement succession planning and leadership development programsManage enterprise-wide performance review and compensation frameworksPartner with HR on talent acquisition, onboarding, and organizational developmentChampion change management initiatives and organizational transformation programsThe Qualities:EssentialBachelor's degree in Supply Chain, Logistics, Business Administration, or related fieldMinimum 10 years' experience in logistics, 3PL, warehousing, or supply chain managementMinimum 5 years in a senior General Management or Operations Director roleProven full P&L ownership and track record of financial performance deliveryDemonstrated experience managing multi-site, multi-service logistics operationsStrong commercial acumen with experience in contract negotiation and business development & retentionWorking knowledge of WMS, TMS, and ERP systems (e.g., SAP, Manhattan, Oracle, Blue Yonder)Experience with VAS operations including kitting, assembly, and co-packingHighly DesirableExperience managing BPO or shared services operationsLean Six Sigma Green Belt or Black Belt certificationExposure to automation, robotics (AMR/AGV), and warehouse technology modernizationExperience in regulated industries such as healthcare, FMCG, retail, or e-commerceProfessional memberships: CILT, APICS/ASCM, or equivalent logistics/supply chain bodyCore CompetenciesStrategic Vision and Business AcumenOperational Excellence & Process OptimizationCommercial & Financial GovernanceClient Relationship Development & ManagementChange Management & TransformationAgility and ResilienceStaff Mentorship & Team DevelopmentData-Driven Decision MakingRisk Management & ComplianceCommunication & Executive PresenceInnovation & Technology AdoptionCross-Functional CollaborationEnd to End Solutions InnovatorWhat we value:Be HumbleShow up with no Ego and serve others.Be CourageousBe willing to step out for what is right and use your voice.Be a LightShine bright when there is darkness.Be GrittyStay hungry, overcome challenges, produce resultsAccion Performance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr