Operations Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development

MaidPro is seeking an organized, dependable, and customer-focused Operations Coordinator to support our growing team. This role is responsible for assisting with daily office operations, customer communication, scheduling coordination, staffing support, and sales follow-up in a fast-paced environment.

The ideal candidate is professional, detail-oriented, comfortable multitasking, and confident communicating with both employees and clients. This position plays an important role in helping maintain efficient operations while supporting excellent customer service and company growth.

Responsibilities Include:

• Assist with daily office operations and scheduling coordination
• Handle incoming customer inquiries and provide excellent customer service
• Provide phone estimates to prospective clients and follow up with leads regarding cleaning services
• Assist with converting prospective clients into recurring customers through professional communication and follow-up
• Support client retention and service issue resolution
• Coordinate schedule changes and communicate updates to employees and clients
• Assist with applicant communication, onboarding coordination, and staffing support
• Maintain employee and client records accurately
• Assist with inventory tracking and ordering office and cleaning supplies
• Monitor office communication including calls, emails, and messages
• Help support a positive team culture by building strong employee relationships and helping promote employee engagement and retention
• Assist with planning employee appreciation activities, holiday events, team celebrations, and other morale-building initiatives

Qualifications:

• Strong communication and customer service skills
• Comfortable speaking with prospective clients by phone 
• Excellent organizational and multitasking abilities
• Professional, dependable, and solution-oriented mindset
• Ability to remain calm and solution-focused in a fast-paced environment
• Comfortable handling confidential information
• Computer proficiency including email, scheduling systems, and basic office software
• Previous office, operations, staffing, customer service, or administrative experience preferred

What We Offer:

• Stable full-time daytime schedule
• Supportive team environment
• Opportunity for growth and increased responsibilities
• Fast-paced and engaging work environment
• Locally owned and operated business

This position is ideal for someone who enjoys organization, customer interaction, problem-solving, and being part of a growing team-oriented company. 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to MaidPro Corporate.