Director of Project Management

PMO LeadThe PMO Lead is responsible for establishing, leading, and continuously improving the Project Management Office (PMO) for a mid-sized technology solutions provider. This role ensures the consistent delivery of customer projects while driving project governance, resource optimization, operational excellence, financial performance, and customer satisfaction.Working across Professional Services, Sales, Engineering, Customer Success, and Managed Services, the PMO Lead provides leadership to Project Managers and Project Coordinators while ensuring projects are delivered on time, within budget, and aligned with customer expectations.Key ResponsibilitiesPMO LeadershipDevelop and execute the PMO strategy aligned with corporate objectives.Define project governance standards, methodologies, and best practices.Standardize project delivery processes across all technology practices.Build a culture focused on execution excellence, accountability, and continuous improvement.Lead regular PMO operational reviews and executive reporting.Project DeliveryProvide oversight for all customer-facing delivery engagements including:Infrastructure deploymentsData center modernizationCloud migrationsNetworking implementationsSecurity projectsManaged services onboardingProfessional services consulting engagementsMerger & acquisition integration projectsMulti-site rollout programsResponsibilities include:Portfolio oversightRisk managementIssue escalationSchedule governanceScope managementExecutive communicationsCustomer satisfactionFinancial ManagementOwn the operational financial performance of the PMO including:Services revenue forecastingProject profitabilityGross margin performanceResource utilizationForecast accuracyLabor budgetingChange order governanceRevenue recognition supportPartner closely with Finance to ensure accurate project forecasting and reporting.Resource ManagementLead enterprise resource planning across Professional Services.Responsibilities include:Capacity planningResource forecastingSkills alignmentWorkload balancingProject prioritizationContractor managementEscalation managementCollaborate with Practice Managers to ensure the right technical resources are assigned to projects.Customer EngagementEnsure an exceptional customer experience throughout the project lifecycle.Responsibilities include:Executive customer communicationsCustomer status reportingEscalation managementRisk mitigationExecutive business reviewsCustomer satisfaction measurementLessons learned sessionsProcess ImprovementDrive continuous operational maturity by:Developing PMO dashboardsStandardizing templatesImproving delivery methodologiesAutomating project workflowsImproving project health reportingImplementing KPI scorecardsDriving project quality initiativesTeam LeadershipLead and mentor Project Managers and Coordinators by:Setting performance expectationsConducting coaching sessionsDeveloping career pathsSupporting certifications (PMP, Agile, ITIL)Hiring and onboarding project management staffConducting performance reviewsOperational ResponsibilitiesPortfolio governanceExecutive reportingResource schedulingRisk managementBudget oversightProject auditsQuality assuranceCapacity forecastingCustomer escalationsDelivery metricsProcess documentationPMO maturity assessmentsRequired QualificationsEducationBachelor's degree in Business, Information Technology, Engineering, or related fieldPMP certification preferredAgile certification preferredITIL Foundation preferredExperience10+ years of project management experience5+ years leading a PMO or project management teamExperience within a technology VAR, systems integrator, MSP, or consulting organizationExperience managing complex multi-million-dollar customer programsProven leadership of cross-functional delivery organizationsTechnical KnowledgeStrong understanding of:Enterprise InfrastructureData Center technologiesNetworkingCloud platforms (AWS, Azure, GCP)CybersecurityVirtualizationStorageBackup and Disaster RecoveryProfessional Services deliveryManaged Services onboardingExperience with platforms such as:Microsoft ProjectSmartsheetServiceNowSalesforceJiraLeadership CompetenciesStrategic thinkingExecutive presenceCustomer-first mindsetStrong business acumenOperational excellenceFinancial managementConflict resolutionCoaching and mentoringOrganizational leadershipDecision-making under pressureSuccess Measures (First 12 Months)The successful PMO Lead will:Establish standardized project governance across all practices.Improve project profitability through stronger financial controls.Increase on-time delivery and forecast accuracy.Implement executive dashboards providing real-time visibility into project health and resource capacity.Reduce project escalations through proactive risk management.Improve customer satisfaction and strengthen executive relationships.Develop a scalable PMO capable of supporting sustained company growth and increasingly complex customer engagements.