HR Support Specialist

Job Description

Job Description

The HR Support Specialist plays a key role in delivering a seamless and effective employee experience by partnering with employees, managers, and People Team stakeholders across the organization. This individual supports the execution and continuous improvement of centralized HR services and processes throughout the employee lifecycle, ensuring timely, consistent, and high-quality support. The role requires a service-oriented professional with strong HR operational expertise, sound judgment, and the ability to identify opportunities to enhance processes, improve efficiencies, and elevate the overall employee experience.

Responsibilities

HR Operations & Process Optimization

• Execute and manage centralized People Team processes across the employee lifecycle, including onboarding, leave of absence administration, employee data management, tuition reimbursement, and other HR operational functions as assigned.
• Ensure HR processes are administered accurately, efficiently, and in accordance with established policies, procedures, and service standards.
• Identify opportunities to streamline workflows, simplify processes, and leverage automation to improve operational efficiency and service delivery.
• Partner with internal stakeholders to support the continued development and evolution of the People Services & Support function.

Employee Experience & HR Support

• Serve as a trusted resource for employees, managers, and internal stakeholders by providing guidance and support on a broad range of HR-related matters.
• Support Concierge Services by responding to inquiries related to employee benefits, health and wellness programs, time off and leaves of absence, HR policies and procedures, employee information management, and broader People Team initiatives.
• Proactively assess and resolve employee questions and concerns, directing individuals to appropriate resources and self-service tools or escalating complex matters to Tier 2 support when necessary.
• Deliver a high level of customer service while ensuring a positive, consistent, and responsive employee experience.

Service Delivery, Ticket Management & Reporting

• Manage and support incoming HR inquiries through centralized mailboxes and ticketing systems, ensuring appropriate triage, prioritization, and routing of requests.
• Monitor service delivery performance and support adherence to established service-level agreements (SLAs).
• Analyze employee inquiries and service trends to identify recurring issues, operational gaps, and opportunities for improvement.
• Develop recommendations and actionable solutions to proactively address employee concerns, enhance service delivery, and improve overall HR processes.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
• Minimum of 5 years of progressive Human Resources experience, with a focus on HR operations and employee lifecycle processes.
• Hands-on experience with onboarding and leave of absence administration strongly preferred.
• Experience working within a centralized HR service delivery or shared services environment, including the use of ticket management systems to track inquiries, monitor service levels, analyze trends, and drive process improvements.
• Strong understanding of HR policies, procedures, and employee lifecycle practices.
• Demonstrated ability to thrive in a fast-paced, evolving environment while adapting to changing business needs and priorities.
• Excellent interpersonal, written, and verbal communication skills, with the ability to establish effective working relationships across all levels of the organization.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint, including advanced Excel capabilities such as lookup functions and pivot tables.
• Strong organizational and time management skills, with the ability to manage multiple priorities, deadlines, and projects simultaneously.
• Excellent analytical and problem-solving abilities, coupled with a proactive, solutions-oriented approach to process improvement and operational excellence.

Lor Sklarski

Senior Technical Recruiter
PRI Technology

Denville, New Jersey 07834

View phone number on ziprecruiter.com  x37
View phone number on ziprecruiter.com

Perennial Resources International is a full-service search and staffing firm whose mission, quite simply, is to serve the personnel needs of our clients. Headquartered in NYC, and part of a private equity owned organization, we have 20 physical offices and conduct business in 45 states.

Company Description

Perennial Resources International is a full-service search and staffing firm whose mission, quite simply, is to serve the personnel needs of our clients. Headquartered in NYC, and part of a private equity owned organization, we have 20 physical offices and conduct business in 45 states.