Portfolio Operations Manager

Overview The Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model. This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously. The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable. This role plays a critical leadership role during PMO&O stand‑up, organizational mobilization, governance activation, and long‑term operational maturity. Responsibilities Portfolio Operating Rhythm Management Own the Division's leadership operating rhythm Coordinate executive meetings, governance cadence, and strategic reviews Manage portfolio-level action tracking and follow‑up Prepare executive briefings and leadership reports Drive accountability for cross‑organizational commitments Cross‑Functional Integration Serve as the primary coordination point across Model T and PMO&O Align organizational priorities across delivery and enablement pillars Manage portfolio-level dependencies and resource allocation discussions Resolve cross‑functional escalations Facilitate executive decision‑making Governance & Standards Oversight Oversee PMO&O governance framework execution Ensure portfolio standards are consistently applied Champion organizational consistency across delivery organizations Support audit readiness and operational reviews Strategic Initiative Management Lead strategic PMO&O initiatives Coordinate cross‑divisional projects Support business growth opportunities Drive continuous improvement of the portfolio operating model Executive Operations Support Act as a force multiplier for the Division Leader Manage executive communications and stakeholder engagement Support executive presence at internal and client‑facing events Protect leadership capacity and prioritize executive time Escalation Management Serve as the first escalation point for portfolio‑level issues Coordinate resolution across delivery organizations Maintain visibility into critical risks and issues Provide structured updates to leadership Qualifications Required Qualifications 8–12+ years of experience in portfolio operations, PMO leadership, business operations, chief of staff, or executive operations roles Experience supporting executive leaders across large, complex organizations Proven ability to manage cross‑functional governance and coordination Strong analytical, organizational, and communication abilities Experience driving operating rhythm and executive cadence Strong stakeholder management and partnership skills Preferred Qualifications Experience supporting: Managed services delivery Large‑scale workforce solutions Manufacturing, semiconductor, or technical services environments Multi‑program or multi‑client portfolios Familiarity with Insight Global operating model PMP, Lean Six Sigma, or equivalent certifications Key Performance Indicators (KPIs) Executive operating rhythm consistency Cross‑functional alignment effectiveness Action item completion rate Escalation resolution time #J-18808-Ljbffr