ITAM Developer

Job Title: ITAM Developer

Location: Irvine, CA

Duration: Contract



Job Description:

• Design, implement, and maintain ServiceNow solutions with a focus on IT Service Management (ITSM), Configuration Management Database (CMDB), Discovery, and Service Mapping modules.
• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
• Lead architecture and design discussions, providing expertise in ServiceNow best practices and recommending solutions for complex challenges.
• Configure and customize ServiceNow platform to meet specific business needs, including workflows, forms, scripts, and integrations.
• Implement and optimize ITSM processes, such as Incident, Change, Problem, and Request Management, to enhance operational efficiency.
• Oversee the configuration and management of CMDB, ensuring accurate and up-to-date configuration data.
• Utilize ServiceNow Discovery and Service Mapping tools to enhance visibility and understanding of IT infrastructure.
• Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems and applications.
• Provide technical guidance and mentorship to junior members of the ServiceNow team.
• Stay current with ServiceNow releases, features, and industry best practices to continuously improve the platform.
• Proven experience as a ServiceNow Architect with expertise in ITSM, CMDB, Discovery, and Service Mapping.
• ServiceNow Certified Implementation Specialist and other relevant certifications are a plus.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, GlideScript, and other scripting languages used in ServiceNow development.
• Experience with ServiceNow integrations and REST/SOAP web services.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
• bility to analyze complex problems, propose solutions, and implement them effectively.
• Demonstrated leadership skills in guiding and mentoring technical teams.
• Strong documentation skills to create clear and comprehensive technical documentation

Regards,

Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.

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