Product & Veterinary Support Veterinary Technician

Product & Veterinary Support Veterinary Technician (VT)

At Elanco it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better join our team today!

The Product & Veterinary Support Veterinary Technician (VT) is a pivotal role within the Elanco US Customer Experience Team, dedicated to delivering gold-standard customer support and ensuring rigorous product stewardship. Reporting to a Veterinary Technician Manager, the VT will leverage their clinical experience to provide technical solutions and expertise for Elanco's diverse customer base.

The purpose of this role is to serve as a technical resource for the Elanco US Pet Health portfolio, which includes parasiticides, therapeutics, and biologics used in companion animals. The VT engages in primarily phone based support activities ensuring that all customer interactions, particularly those involving Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs), are handled with the highest level of clinical accuracy and regulatory compliance.

Functions, Duties, Tasks:

• Prioritize customer availability via telephone, maintaining an attitude of exceptional customer service in all aspects of job execution.
• Investigate and record detailed information regarding potential Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs).
• Maintain a high level of technical proficiency in Elanco products and veterinary technician standards by leveraging clinical experience and participating in continuous training.
• Ensure strict adherence to all regulatory, quality, and compliance requirements and deadlines related to product support investigations.
• Collaborate effectively with both internal and external customers to deliver solutions and support.

Minimum Qualification (education, experience and/or training, required certifications):

• High school diploma
• A minimum of two years of clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.
• Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S. states is required.

Additional Preferences:

• AA degree in Biologics/Life Sciences or equivalent preferred.
• A degree from an accredited veterinary technician school is preferred but not required.
• Additional clinical experience totaling five years or more is preferred.
• Previous experience as a technical support resource within a regulated veterinary call center environment is highly preferred.
• Considers customer service and regulatory compliance as top priorities and able to execute top tier service in support of both.
• Excellent communication and organizational skills, including basic conflict resolution with customers.
• Proficient with basic computer programs (ex. MS Word, Excel, PowerPoint) and ability to perform data capture within a validated database.
• Effective time management skills with the ability to establish and meet project deadlines.

Location: Hybrid - Indianapolis, IN - Global HQ

Travel: 10% including some overnight

Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Multiple relocation packages
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.