Rental & Repair Sales Associate

Job Description

Job Description

Description:

Jackson’s Hardware is Marin County’s leading independent hardware store - and one of the few 100% employee-owned businesses in the region. Our Rental & Repair Sales Associates are the face of our Rental &Repair Department, helping customers get the right equipment, get trained on how to use it, and get it back in great shape. This is a hands-on, customer-facing role that requires both product knowledge and genuine ownership of the rental process from start to finish.

Rental Counter

• Manage the full rental process: agreements, deposits, check-out, and return

• Walk customers through proper operation of outdoor equipment, including what accessories, batteries, and chargers are included

• Inspect returned equipment for damage or wear and document condition accurately

• Maintain rental inventory and ensure equipment is clean, functional, and ready for the next customer

• Intake customer repair orders and communicate clearly with the mechanics team

Sales Floor

• Assist customers on the floor with product selection and recommendations

• Process counter sales using our POS system

• Answer customer calls and handle inquiries professionally

• Stock and merchandise the sales floor

• Experience with hand and power tools or outdoor equipment (preferred, but we will train the right candidate)

• Landscaping experience is a plus given the nature of our rental inventory

• Bilingual (English/Spanish) is a plus

• Ability to explain how equipment works clearly and confidently to customers of all experience levels

• Excellent customer service is a must - you’re the face of the rental counter and the standard here is high

• Good written and verbal communication

• Basic computer proficiency

• Ability to stand and move for the majority of a shift

• Ability to lift 25–60 lbs.

Full-time, 5 days/week, 8-hour shifts. Store hours are Monday–Friday 6:00am–6:00pm and Saturday 7:00am–5:00pm. Schedules are set within these parameters.

• Comprehensive Medical, Dental & Vision coverage

• Employee Stock Ownership Plan (ESOP) — you’re not just an employee, you’re an owner

• Paid Time Off / Vacation

• Generous in-store employee discount

• Annual work anniversary boot program

Jackson’s has been serving Marin County for decades, and our reputation for exceptional service and product knowledge is something every associate helps maintain. As an ESOP company, our employees share in the success of the business — which means your work has real, direct value. We’re looking for someone who takes pride in their work and wants to be part of a team that the community genuinely relies on.