Server-Marli's @ The Pollard Hotel

Part Time Permanent Server

Our servers are the face of the best morning in Red Lodge, providing a warm and inviting start for hotel guests and locals alike. You'll be a champion of our famous donuts and classic breakfast and lunch favorites, ensuring every visitor enjoys a relaxed, high-quality dining experience in our historic setting. We're looking for a dependable, morning-loving professional who takes pride in thoughtful service and making Marli's the community's favorite daily tradition.

Job Duties

Guest Engagement & Service

• Provide a warm, personalized welcome to every guest, setting a peaceful and inviting tone for their breakfast or lunch experience.
• Highlight our famous Breakfast and lunch menu, explaining specialties, and suggesting the perfect pairings.
• Enhance the morning routine through expert knowledge of our coffee service and food preparation, famous baked goods, and proactive identification of guest preferences and dietary needs.
• Maintain attentive floor presence, anticipating coffee/beverage refills and guest needs before they are voiced to ensure a seamless, stress-free meal.

Operational & Team Support

• Ensure order accuracy by carefully recording guest choices and communicating effectively with the kitchen team to keep service moving smoothly.
• Enhance organizational efficiency by assisting with essential side tasks, including silverware roll-ups, laundry, and keeping our famous donut display stocked and attractive.
• Maintain high service standards through continuous table maintenance, including prompt clearing of courses and keeping dining areas pristine.
• Uphold safety and integrity by strictly adhering to all sanitation and safety policies to protect our guests and our historic establishment.

Operational Readiness & Integrity

• Master the "Ready for Service" setup by performing thorough opening and closing duties to ensure the dining room and patio are perfectly prepared for the next day's guests.
• Manage financial precision by accurately totaling charges, issuing bills, and processing payments with professional care.
• Stay digitally connected via cell phone and/or email to effectively use internal management systems, including staff scheduling and human resources applications.

Skills and Qualifications

Hospitality Mindset

• Naturally kind, honest, and dependable; demonstrates a consistently professional and engaging attitude.
• Ability to work quickly and stay organized while anticipating both guest and team needs in a high-volume environment.
• Strong verbal skills used to effectively coordinate with front-of-house and back-of-house staff.
• Availability to work Sundays and Mondays. Banquet shifts may be available.

Certifications & Compliance

• Safety & Service: Must possess (or be willing to obtain) a valid R.A.S.S. (Responsible Alcohol Sales and Service) Certificate.

Physical Requirements

• Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk; and hear. The employee must lift and move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
• Work Environment: This role primarily operates in a fast-paced dining room and guest service area. The environment involves frequent movement through high-traffic areas and regular exposure to noise, varying temperatures, and cleaning chemicals. Staff must maintain awareness of their surroundings to navigate potentially slippery floors and crowded spaces safely.