Retail Service Specialist

Responsibilities Greet all members and customers, determine their needs and provide Legendary Service. Provide DMV vehicle license, registration and notary services as required. Reach sales and service goals (and earn incentives!) for multiple AAA products and services. Prepare and provide TripTik® travel routings, marked road maps, tour books, and other travel-related materials. Issue passport photos. Accept payments for the various products, provide accurate change and receipts, and balance and reconcile the cash drawer. Make hotel and car rental reservations for members and provide travel destination information. Qualifications Experience in retail sales, banking, or a similar customer service/sales environment. Proven ability to exceed assigned sales or service quality goals. Must be able to obtain and maintain a valid notary license as required. Experience with Microsoft Office basics. Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements. Ability to travel locally when necessary. A high school diploma or GED. For offices that offer notary services, a Notary Public license must be obtained within one year of employment. Starting pay range: $22.00-$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance. Benefits Health coverage for medical, dental, and vision. 401(K) saving plans with company match and pension. Tuition assistance. Floating holidays and PTO for community volunteer programs. Paid parental leave. Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services, and more). Company Overview Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states helping more than 18 million members. Our strength lies in our diverse and dedicated team, committed to delivering legendary service to members worldwide. AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider all qualified applicants, including those with criminal histories, in compliance with federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). The organization participates in E-Verify. #J-18808-Ljbffr