General Manager
Willow Tree Recruiting
General Manager – Upscale Fast Casual Restaurant
Join this fast-growing, chef-driven fast-casual restaurant group as General Manager, leading a high-volume operation known for scratch-made food, strong hospitality, and a modern guest experience.
COMPANY:
- Fast-growing, hospitality-driven restaurant group focused on high-quality food, memorable guest experiences, and operational excellence
- Company culture is built on teamwork, accountability, continuous improvement, and developing leaders who can grow with the business
BENEFITS:
- Medical, Dental and Vision insurance
- Paid Vacation
- 401k options
- Free meals
- Bonus eligible (up to 40%)
- Commuter Benefits
YOUR ROLE WITH THE COMPANY:
The General Manager is responsible for managing all the operations of the restaurant. Duties include:
- Lead all day-to-day restaurant operations, including dine-in, catering, and third-party delivery, while maintaining high standards for food quality, hospitality, cleanliness, and service
- Own overall restaurant performance, including sales growth, profitability, labor management, cost control, inventory, cash handling, and P&L results
- Create an exceptional guest experience through strong floor presence, proactive service recovery, personalized guest interactions, and consistent execution of service standards
- Recruit, hire, onboard, train, coach, and develop managers and team members, building a strong leadership bench and a high-performing, hospitality-driven culture
- Ensure accurate scheduling, staffing, timekeeping, payroll processes, and team member acknowledgements using company systems and established procedures
- Uphold company policies, internal controls, food safety standards, employment practices, and all applicable regulatory requirements
- Drive operational improvements by analyzing performance data, identifying trends, solving problems quickly, and implementing disciplined processes that support growth
- Partner with Operations, Finance, People & Culture, Marketing, Culinary, and Technology to execute promotions, training programs, brand initiatives, and system enhancements
BACKGROUND PROFILE :
- 5+ years of experience as a General Manager with a high volume ($5M+) upscale, scratch, fast-casual restaurant chain/group
- Spanish speaking skills not required but highly desired
- Strong background in guest service, hospitality, leadership, financial performance, and operational metrics, with a proven ability to drive sales, build guest loyalty, and deliver operational excellence
- Experience with restaurant systems and business tools such as Harri, Paylocity, OPUS, Google Workspace, and Microsoft Office
- Clear and effective communicator with strong listening, interpersonal, and team leadership abilities
- Ability to implement systems, improve processes, multitask effectively, and adapt quickly in a fast-paced, growth-oriented environment
- Local candidates only - no relocations
Vacancy posted 4 days ago
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