General Manager

General Manager – Upscale Fast Casual Restaurant

Join this fast-growing, chef-driven fast-casual restaurant group as General Manager, leading a high-volume operation known for scratch-made food, strong hospitality, and a modern guest experience.

COMPANY:

• Fast-growing, hospitality-driven restaurant group focused on high-quality food, memorable guest experiences, and operational excellence
• Company culture is built on teamwork, accountability, continuous improvement, and developing leaders who can grow with the business

BENEFITS:

• Medical, Dental and Vision insurance
• Paid Vacation
• 401k options
• Free meals
• Bonus eligible (up to 40%)
• Commuter Benefits

YOUR ROLE WITH THE COMPANY:

The General Manager is responsible for managing all the operations of the restaurant. Duties include:

• Lead all day-to-day restaurant operations, including dine-in, catering, and third-party delivery, while maintaining high standards for food quality, hospitality, cleanliness, and service
• Own overall restaurant performance, including sales growth, profitability, labor management, cost control, inventory, cash handling, and P&L results
• Create an exceptional guest experience through strong floor presence, proactive service recovery, personalized guest interactions, and consistent execution of service standards
• Recruit, hire, onboard, train, coach, and develop managers and team members, building a strong leadership bench and a high-performing, hospitality-driven culture
• Ensure accurate scheduling, staffing, timekeeping, payroll processes, and team member acknowledgements using company systems and established procedures
• Uphold company policies, internal controls, food safety standards, employment practices, and all applicable regulatory requirements
• Drive operational improvements by analyzing performance data, identifying trends, solving problems quickly, and implementing disciplined processes that support growth
• Partner with Operations, Finance, People & Culture, Marketing, Culinary, and Technology to execute promotions, training programs, brand initiatives, and system enhancements

BACKGROUND PROFILE :

• 5+ years of experience as a General Manager with a high volume ($5M+) upscale, scratch, fast-casual restaurant chain/group
• Spanish speaking skills not required but highly desired
• Strong background in guest service, hospitality, leadership, financial performance, and operational metrics, with a proven ability to drive sales, build guest loyalty, and deliver operational excellence
• Experience with restaurant systems and business tools such as Harri, Paylocity, OPUS, Google Workspace, and Microsoft Office
• Clear and effective communicator with strong listening, interpersonal, and team leadership abilities
• Ability to implement systems, improve processes, multitask effectively, and adapt quickly in a fast-paced, growth-oriented environment
• Local candidates only - no relocations