REVELxp - Event Manager, Oklahoma City

Event Manager

REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team! We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

Job Description

REVELXP is seeking an event management, revenue, and operations-minded individual. As the Event Manager, you will report to the Executive General Manager/General Manager of your property(ies) and support all properties and property teams as assigned. The ideal candidate will build strong relationships with guests, vendors, and office staff while leading seasonal and hourly game day staff. You will need excellent interpersonal and communication skills, a proven track record in sales, and the ability to work with a variety of stakeholders. A successful Event Manager will thrive in a fast-paced, high-pressure environment while demonstrating exceptional problem-solving and decision-making skills.

Duties and Responsibilities

• Be on-site and lead event execution for home football game days and other events, ensuring the fulfillment of sold assets, providing exceptional guest experiences, and implementing services seamlessly.
• Oversee post-event cleanup for home football games, ensuring a timely and thorough process.
• Recruit, train, supervise, and evaluate seasonal associates and hourly game day staff, including bellhops, tent hosts, and parking attendants.
• Manage staff scheduling and record work hours, ensuring adherence to budget.
• Build strong relationships with staff members, fostering a positive culture, maintaining high morale, and setting clear expectations.
• Organize and lead weekly tailgate coordination meetings to define staffing needs and operational needs and expectations.
• Coordinate with the production team for weekly event rental coordination meetings, ensuring proper alignment.
• Assist in selling of full-service tailgates and event rentals.
• Handle customer service inquiries via phone and email in preparation for and on game day.
• Support the execution and quality control of special event rentals throughout the year.
• Manage key processes such as inventory control, catering orders, vendor relationships, and budget management.
• Maintain live trackers for tailgate sites and ensure all logs and maps are updated for game days.
• Cultivate and manage relationships with local vendors, securing new partnerships and maintaining existing ones.
• Responsible for event layout and design for tailgate sites and event rentals, including special event tailgates.
• Understand client business strategies, products, services, customers, and competitors to enhance service delivery.
• Provide exceptional service that enhances the guest/client experience.
• Maintain office organization and cleanliness to ensure a productive working environment.
• Build and manage the e-commerce platform for tailgating.
• Perform additional duties as needed and assigned.

Requirements

• Degree in business administration, event management, hospitality management, sports management, or a similar field is preferred.
• Strong interpersonal and communication skills, with a talent for relationship building in a dynamic event environment.
• Excellent organizational skills and the ability to synthesize information for decision-making.
• Ability to thrive in a fast-paced, high-pressure environment with poise and adaptability.
• Proven problem-solving abilities, with a proactive approach to overcoming obstacles.
• Outstanding customer service skills and the ability to professionally handle complaints and guest inquiries.
• Ability to identify weaknesses and provide coaching to enhance performance.
• Proficient in Microsoft Office and Canva.
• Must be able to lift up to 20 lbs. and work weekends.