Regional Mortgage Operations Manager

OH0713 NW Bancshares HQJob DescriptionThe Regional Mortgage Operations Manager is responsible to supervise the day to day sales and production operations for the distributed channel, and implementing strategies, policies and guidelines.ESSENTIAL FUNCTIONS:Lead team effort to ensure accountability for maximum results as defined by key performance indicatorsImplement procedures to meet or exceed goalsEnsure continuous improvementManage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal resultsRespond to monthly QC findings and implement improvement plans as necessaryAssist with monthly metrics report, including staff changes and utilization rates by roleReview, calculate, and provide monthly incentive payments to Human Resources within required timeframesWork closely with Regional Sales Managers to achieve department goals and optimize customer experienceDecision consumer, equity, and mortgage loansWork with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.)Exercise credit judgment and creativityPerform pricing and underwriting exceptionsWork with retail offices and internal business partners on approval and exception requestsMaximize results by consider portfolio balances, yields, and risk when making credit and pricing decisionsUnderstand and comply to investor, insurer, and Northwest policies, and with mortgage industry regulationsKeep informed of changing rules and regulationsMentor team to improve resultsImplement procedures to retain loans, and to generate activity from new and exist customers, as well as non-customersEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentKNOWLEDGE, SKILLS, AND ABILITIES:Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approachesAbility to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plansAbility to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashionAbility to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoningAbility to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audienceAbility to listen and comprehend what others are saying and facilitate the open exchange of ideas and informationAbility to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as requiredAbility to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty mattersQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:Bachelor's Degree in business, finance, or related experience preferredMaster's Degree preferredWork Experience:5 - 6 years business, finance, or related experience preferred#LI-MM1Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr