Hotel General Manager

Salary $90K-$110K, highly competitive, based on experience

Benefits

All Team Members are eligible for the following benefits. Program specifics will be discussed during onboarding and orientation, and your supervisor can be a resource for questions at any time.

- Health Insurance – Full-Time Team Members are eligible after 30 days of employment and must enroll within 30 days of the eligibility date. The Company pays a portion of employee-only premiums. Employees are 100% responsible for additional coverage for a spouse or dependents.

- Paid vacation time – Team Members are eligible for one paid week of vacation time after 6 months, two paid weeks after the first year, and three paid weeks after five years.

- AD&D (Accidental Death and Dismemberment) and Life Insurance - Available to health plan participants.

- Dental & Vision Insurance – Full-time Team Members are eligible and must enroll within 30 days of employment.

- 401(k) Plan – Team Members are eligible after one year of employment, must be 21 years of age and have 1000 hours of service. Company match is available and subject to change.

- Team Member and Friends/Family Dining Discount Rate Program

- Team Member Shift Meal Discount

- Various Team Member Recognition Programs

- Annual Bonus Plan – Hotel annual bonus plan is based on hotel performance. Details to be discussed.

Applications will be accepted through October 30, 2026. Interested candidates should submit a current resume and application through the appropriate job boards (HCareers, Indeed, LinkedIn).

Job Summary

The Best Western Plus Fillmore Inn & Suites is seeking a motivated, experienced, and results-driven General Manager to lead our 160-room property in Colorado Springs, Colorado.

The successful candidate will be a strong, hands-on leader with a passion for hospitality, a commitment to exceptional guest service, and the ability to drive revenue growth and profitability. This role will oversee all aspects of hotel operations including sales, marketing, food & beverage, revenue management, financial performance, guest satisfaction, and staff development. This position is responsible for ensuring that all departments operate efficiently and consistently to meet company and brand standards.

Key responsibilities include managing hotel assets, developing and monitoring budgets, maximizing revenue and profitability, maintaining the physical property, and fostering a positive work environment that promotes exceptional guest service, employee engagement, and operational excellence.

Essential Functions and Responsibilities

Hotel Operations and Leadership

• Oversee all aspects of hotel operations, ensuring departmental efficiency, service excellence, and compliance with company and brand standards.
• Provide leadership, direction, and support to department heads and associates to achieve operational, financial, and guest satisfaction goals.
• Collaborate with hotel ownership to align operational strategies with business objectives and company policies.
• Monitor daily operations and implement strategies to improve productivity, service quality, and overall hotel performance.

Revenue Management, Sales, and Marketing

• Partner with the Revenue Management Department (PRM) to utilize market intelligence, competitive analysis, demand forecasts, and business trend information to optimize Occupancy, ADR and RevPAR.
• Ensure that Sales and Front Office teams are trained in revenue management strategies, yield management practices, and rate structures.
• Utilize PMS and revenue management systems to maximize room revenue and overall profitability.
• Monitor sales performance, market conditions, and competitive trends to identify opportunities for revenue growth and increased market share.

Financial Management and Budgeting

• Partner with the Centralized Accounting Office and staff to oversee financial controls and procedures related to cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Assist in developing the annual operating budget and financial forecasts, including revenue projections, operating expenses, and labor costs.
• Monitor financial performance against budgets and forecasts, implementing corrective actions as necessary to achieve established financial goals.
• Manage controllable expenses in alignment with revenue projections while maintaining service standards and protecting profit margins.

Guest Satisfaction and Service Excellence

• Foster a guest-focused culture that emphasizes service excellence, accountability, and continuous improvement.
• Train, coach, and support associates in guest service expectations, service recovery procedures, and brand standards.
• Personally address escalated guest concerns and service issues, ensuring timely resolution and appropriate follow-up.
• Monitor Medallia GSS, online reviews, and feedback programs to identify trends and implement service improvement initiatives.

Training, Development, and Labor Management

• Recruit, interview, select, train, and develop associates to meet operational, service, and financial objectives.
• Provide ongoing coaching, performance feedback, and professional development opportunities to improve employee performance and strengthen leadership capabilities.
• Foster a positive and professional workplace that promotes teamwork, employee engagement, and accountability.
• Ensure staffing levels, scheduling practices, and labor costs align with business demands and budgetary expectations.

Property Management and Asset Protection

• Maintain the hotel's physical condition, appearance, safety, and overall functionality.
• Oversee preventive maintenance programs, repairs, renovations, and capital expenditure (CAPEX) projects to protect and enhance property assets.
• Coordinate with maintenance personnel, ownership, and contractors to prioritize property improvements and address operational needs.
• Ensure compliance with applicable safety regulations, brand requirements, and company standards.

Reasonable Accommodations

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Required Experience, Education, and Skills

• Education: A bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field is preferred.
• Experience: A minimum of 3–5 years of experience as a hotel general manager in a branded, independent medium-sized limited service or comparable hotel operation.
• Local Market Knowledge: Familiarity with the Colorado Springs hospitality market, including competitive properties, local demand drivers, and seasonal business trends, is preferred.
• Revenue Management: Strong understanding of revenue management principles, market analysis, forecasting, pricing strategies, and hotel performance metrics.
• Financial Acumen: Demonstrated knowledge of budgeting, financial reporting, expense control, labor management, and profitability analysis.
• Technology Proficiency: Experience with hotel property management systems, franchise-specific revenue management platforms, and Microsoft Office applications.
• Leadership: Proven ability to lead, motivate, coach, and develop associates and department heads to achieve operational and financial objectives.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests, employees, ownership, corporate leadership, and brand representatives.

Work Environment and Physical Requirements

• Work is performed primarily indoors, with regular interaction in guest areas, front-of-house operations, and back-of-house departments.
• The position requires the ability to sit, stand, and walk for extended periods while overseeing hotel operations.
• Occasional lifting and carrying of objects weighing up to 20 pounds may be required.
• A flexible schedule is necessary, including evenings, weekends, and holidays, depending on operational needs.
• Occasional travel may be required for meetings, training sessions, and corporate events.

Disclosures

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender expression or identity, marital status, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Colorado Residents: In any materials you submit, you may remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

We provide reasonable accommodations to qualified applicants and employees with disabilities, as well as accommodations required under applicable pregnancy-related and other employment laws, unless doing so would impose an undue hardship.

• Applicants requiring an accommodation during the hiring process may contact