Dispatcher

Dispatcher

Job Category: Service Requisition Number: DISPA003478

Posted: May 20, 2026

Full-Time

On-site

Houston, TX 77013, USA

Description

Greet customers in person and over the phone in a professional manner

Assist customers with parts, service requests, scheduling, and general inquiries

Prepare work orders, invoices, and service documentation accurately

Dispatch service technicians, drivers, or mobile units based on customer needs and job priority

Coordinate communication between customers, technicians, and shop personnel

Monitor job progress and provide updates to customers as needed

Support counter sales by identifying customer needs and recommending appropriate products or services

Handle cash, credit card transactions, and other payment processing as needed

Maintain organized records of service calls, sales tickets, and dispatch activity

Help keep the front office and counter area clean, organized, and professional

Qualifications

Previous customer service, dispatch, counter sales, or administrative experience preferred

Strong communication and multitasking skills

Basic computer skills and ability to learn shop management or point of sale systems

Strong attention to detail and accuracy

Ability to work well in a fast-paced environment

Professional attitude and dependable work ethic

Knowledge of tires, automotive service, or commercial service operations is a plus

Physical Requirements

Ability to sit, stand, and move throughout the workday

Ability to occasionally lift up to 25 pounds

Ability to work in an office and shop environment

What We Offer

Competitive pay

Benefits package available

Paid time off

401(k) with company match

Opportunities for growth and advancement

Team-oriented work environment

Why Join Southern Tire Mart?

#1 Commercial Tire Dealer in the U.S. since 2008

#1 Truck Retreader in North America since 2007

#1 North America Commercial Tire Dealer since 2012

Family-owned company with a culture of service excellence

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.