Store Leader - Kittery Premium Outlets

Position Overview Lead the store to maximize productivity and profitability by building a high‑performing team, elevating Kate Spade New York’s service environment, and driving results through clienteling, omni‑channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves. Key Responsibilities Model Kate Spade New York service behaviors and selling standards, coaching in real time to ensure a premium client experience. Drive clienteling and omni‑channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank‑you follow‑ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship‑from‑store, BOPIS). Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable. Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience. Leadership & Talent Development Recruit, onboard, train, and motivate a high‑performing team that reflects Kate Spade New York’s brand values. Set clear goals and provide ongoing coaching and performance management, including regular check‑ins and annual evaluations. Recognize and reward strong performance while addressing underperformance through targeted development plans. Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity. Business Ownership & Planning Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals. Analyze selling reports and business trends to identify opportunities and implement action plans. Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results. Brand Equity & Visual Merchandising Communicate Kate Spade New York’s aesthetic, philosophy, and lifestyle to both team members and clients. Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand‑right storytelling through displays and windows. Operational Excellence & Compliance Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security. Manage scheduling and payroll within budget to maintain optimal sales floor coverage. Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving. Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication. Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently. Qualifications 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered. Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends. Ability to work in a fast‑paced environment. Strong English language proficiency. (for EU) Schedule Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Physical Requirements Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom. Competencies Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Equal Opportunity & Non‑Discrimination Kate Spade. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $30.00–$44.75 Legal Compliance Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance #J-18808-Ljbffr FashionUnited