Retail Supervisor, Santa Monica

Job Description

Job Description

Who we are

About The Black Tux 

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves. 

What You’ll Do

The Showroom Supervisor plays a vital role in supporting the foundation for our showroom business and contributing to the overall success of the team through exceptional organizational, operational, and customer experience actions. Being the face of The Black Tux, Showroom employees have an immediate and direct impact on the success of the business. Our team not only provides an exceptional fitting appointment, they also assist customers through various stages of their event life cycle. From look conception to fruition; aiding in styling, event setup and checkout.  This role supports the showroom’s revenue goals while fostering an environment of collaboration, innovation, and elevated customer service.

Who You Are

• Proven experience in supervising a team, with the ability to motivate, guide, and develop team members.

• Highly effective in both written and verbal communication, with a focus on clarity, professionalism, and active listening.

• A passion for delivering exceptional customer service, with keen attention to detail and a commitment to exceeding customer expectations.

• Self-starter with an entrepreneurial spirit

• Strong ability to build and maintain relationships with customers, peers, and employees through effective communication and follow-through.

• Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms.

• Strong interpersonal and communication skills with the ability to give and receive feedback effectively

• Experience working in menswear and/or with startup environments is preferred.

• Ability to maintain composure under pressure

• Flexible schedule with the ability to work nights and weekends as necessary

Perks & Benefits

• Competitive medical, dental, vision, and disability plans

• Option to participate in a 401(k) plan through Betterment 

• One Medical and Wellhub (Gympass) membership

• Generous paid time off 

• Paid company-recognized holidays aligning with our holiday pay policy

• No Black Friday adjusted hours

• Employee engagement & cultural events

• Discounts on garment rental and purchases for you, your partner, and friends & family

• Annual compensation process

This is an onsite, Retail Supervisor role.

 

The base hourly range for this position is $22.41- $25.61, but the actual compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity, Equity, Inclusion and Belonging 

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all. 

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

Privacy Policy Notice disclosed here.

#WC