SOAR Automation Engineer

Key Responsibilities

• Design, develop, implement, and optimize automated playbooks, workflows, custom widgets, and user interfaces within the Swimlane SOAR platform.
• Develop custom API connectors and integrations to connect SOAR solutions with enterprise security tools, IT service management platforms, configuration management databases (CMDBs), and cloud environments.
• Build and maintain REST API integrations, data pipelines, and automation components using Python, JSON, and related technologies.
• Automate governance, risk, and compliance (GRC) processes, including risk triage, escalation, reporting, and compliance workflows.
• Normalize, enrich, and validate operational datasets to improve data quality, consistency, and usability across integrated systems.
• Develop custom forms, dashboards, reporting analytics, and visualization components to provide centralized visibility into security and operational activities.
• Implement error handling, logging, monitoring, and performance optimization to ensure reliable and scalable automation workflows.
• Conduct technical discovery sessions and collaborate with stakeholders to gather requirements and translate business needs into user stories, epics, technical specifications, and functional workflows.
• Partner with solution architects, developers, and business stakeholders to design scalable automation solutions aligned with enterprise architecture and operational requirements.
• Integrate SOAR platforms with tools such as ServiceNow, cloud services, security platforms, and enterprise infrastructure systems.
• Maintain technical documentation, data validation standards, version controls, and change management procedures across automation pipelines.
• Ensure automation solutions support governance, auditability, compliance requirements, and established development standards.
• Troubleshoot integration issues, optimize existing workflows, and identify opportunities to improve automation efficiency and reliability.
• Participate in Agile ceremonies, sprint planning, technical reviews, and collaborative development activities.

Required Qualifications

• 3–5 years of hands-on experience developing, deploying, and maintaining SOAR automation playbooks and workflows.
• Strong experience with Swimlane SOAR is preferred; experience with Splunk SOAR or Microsoft Sentinel is also considered.
• Proven background in workflow engineering, software development, low-code/no-code automation, or API integration.
• Proficiency in Python, REST APIs, JSON, and system integration techniques.
• Experience developing custom connectors, data pipelines, automated workflows, and system integrations.
• Hands-on experience building custom dashboards, forms, widgets, reporting interfaces, and data enrichment capabilities within automation platforms.
• Working knowledge of governance, risk, and compliance (GRC) processes and enterprise security operations workflows.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, and Microsoft 365.
• Experience integrating enterprise ticketing systems, CMDBs, security tools, and hybrid infrastructure environments.
• Understanding of data validation, error handling, logging, monitoring, and troubleshooting practices.
• Experience documenting technical requirements, workflows, integrations, and automation solutions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and collaboration skills, with the ability to gather requirements from technical and non-technical stakeholders.
• Ability to work effectively with solution architects, developers, and cross-functional teams in an Agile environment.