Security Shift Lead - Cultural & Entertainment District

Security Shift Lead - Cultural & Entertainment District

Location: Houston, TX
Pay Rate: $16.50 per hour
Schedule:

• Saturday & Sunday: 6:00 AM - 2:00 PM
• Monday, Tuesday & Wednesday: 2:00 PM - 10:00 PM

Requirements: Valid Driver's License | Must Be 21 Years of Age or Older

Position Summary

We are seeking a professional, dependable, and customer-focused Security Shift Lead to support security operations at one of Houston's premier cultural, food, retail, and entertainment destinations located in the heart of Downtown Houston.

This unique property attracts thousands of visitors, guests, employees, vendors, and tenants each week, creating a dynamic environment where security, hospitality, and leadership are equally important. The Security Shift Lead is responsible for overseeing assigned Security Officers, maintaining a safe and welcoming atmosphere, and ensuring daily operations run smoothly.

The ideal candidate is a hands-on leader who can effectively supervise personnel, respond to incidents, interact professionally with the public, and make sound decisions in a fast-paced environment.

Key Responsibilities

Leadership & Supervision

• Provide direct supervision and guidance to Security Officers during assigned shifts.
• Conduct shift briefings and communicate daily objectives, assignments, and operational updates.
• Monitor officer performance and ensure all post orders, policies, and procedures are followed.
• Lead by example through professionalism, accountability, and strong customer service.
• Assist with coaching, training, and development of security personnel.

Security Operations

• Monitor and patrol interior and exterior areas to ensure the safety of visitors, tenants, employees, and guests.
• Oversee access control procedures and maintain awareness of activity throughout the property.
• Respond promptly to incidents, disturbances, emergencies, and security concerns.
• Conduct routine inspections and security checks throughout the facility.
• Complete incident reports, activity logs, and other required documentation accurately and professionally.
• Assist with crowd management during peak business hours, special events, and public gatherings.

Customer Service

• Provide exceptional customer service to visitors, tenants, and vendors.
• Serve as a visible and approachable security presence.
• Address questions, concerns, and complaints professionally and respectfully.
• Help create a welcoming environment while maintaining security standards.

Communication & Coordination

• Act as the primary point of contact for on-duty officers during assigned shifts.
• Communicate effectively with management, property personnel, contractors, and emergency responders.
• Ensure important information and operational updates are relayed accurately to team members.

Minimum Qualifications

• Must be 21 years of age or older .
• Valid Driver's License with an acceptable driving record.
• High School Diploma or GED.
• Previous security, hospitality, customer service, retail, venue, or public-facing experience.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong verbal and written communication skills.
• Ability to complete required reports and documentation.
• Ability to successfully complete all required background screening and training requirements.
• Reliable attendance and dependable transportation.

Preferred Qualifications

• Security experience in mixed-use developments, entertainment venues, shopping districts, hotels, or public spaces.
• Experience supervising security personnel.
• Knowledge of access control systems, CCTV monitoring, and incident response procedures.
• Experience interacting with large numbers of guests and visitors in a customer-focused environment.

Ideal Candidate Profile

We are looking for someone who is:

Professional • Dependable • Adaptable • Accountable • Customer-Service Focused • Team-Oriented • Observant • Decisive • Calm Under Pressure

The successful candidate will be capable of balancing strong security practices with outstanding customer service while leading a team in a vibrant, high-traffic environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to patrol large indoor and outdoor areas.
• Ability to navigate stairs, walkways, plazas, and public gathering spaces.
• Ability to work outdoors in varying weather conditions.
• Ability to occasionally lift up to 25 pounds.

Why Join Us?

This is an opportunity to take a leadership role at one of Houston's most exciting destinations. You'll work in a fast-paced environment that blends culture, entertainment, dining, and community engagement while helping maintain a safe and welcoming experience for thousands of visitors each week.

Apply today and become part of a team dedicated to safety, service, and leadership excellence.

Security Guard / Securitas Security/ Houston, tx / TXDPS License # B00100

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.