Order Fulfillment Lead

Job Description

Job Description

At Horwitz, we don’t just offer jobs—we build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.

We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits—you’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.

Position Overview:

The  Order Fulfilment Lead plays an important part in serving our field and office personnel with excellent customer service and teamwork while incorporating our core values of Safe, Accountable, Professional, Motivated, Can Do, and Curious. This position is responsible for handling a large volume of orders and variety of tools and equipment. The  Order Fulfillment Lead oversees the entire process for tool orders – from assisting walk-ins, to tracking backorders, to scheduling jobsite rentals. 

These responsibilities generally describe the nature of the position and may not be all inclusive: 

• Maintain a safe and clean work area. 

• Lead daily tool order operations: 

• Ensure orders are quickly and accurately completed 

• Escalate any out-of-stock items to Tool Support & Inventory Manager 

• Ensure ToolHound has been updated with issued items 

• Ensure items are safely and accurately stored 

• Tool & Consumable inventory counts are accurate 

• New items are properly tagged (barcoded) and scanned into ToolHound 

• Help with tool ordering, stock refilling, and special projects 

• Assist with data remediation and cleanup within ToolHound 

• Maintains positive relationships with vendors, suppliers, Horwitz office and field employees. 

• Collaborates on changes and implementation with ToolHound, Ordering website, and other technology used with greater Horwitz Warehouse & Logistics team. 

• Assists Warehouse Leadership on special projects or initiatives.  

• Cultivate a fun and productive work environment. 

• Assist with other warehouse tasks as needed. 
• Perform other duties as assigned. 
• Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious. 
• Get better every day.

Skills and Abilities:  

Strong interpersonal and customer service skills 
Ability to organize, plan and prioritize work 
Excellent communication skills 

Strong problem-solving skills 

Intermediate math skills 
Intermediate computer skills 
Strong attention to detail 

Friendly and approachable 

Strong desire for accuracy and thoroughness in one’s work 

Comfortable with technology and implementation of process

Education and Experience:  

High School diploma or equivalent required 
Five years of customer service experience 

Prior experience in warehouse, construction, order fulfillment, or tools/equipment roles required 

Familiarity with hand tools, power tools, or construction equipment preferred

Physical Requirements:  

Ability to frequently lift up to 50 lbs.  

Prolonged periods of standing 
Frequent use of keyboard and computer mouse 

Work both indoors and outdoors during all seasons