Delivery Director (Remote - Chicago)

Position Overview

Blue Acorn iCi is looking for a Delivery Director to lead and manage the successful delivery and growth of existing client engagements. The Delivery Director is responsible for all facets of existing accounts to drive growth and ensure successful delivery of all client engagements.

They are accountable for delivery quality, performance to budget and successful attainment of Customer business objectives / goals. In addition, they own the revenue growth goals for existing accounts and manage client relationships as the primary point of contact. The director is also responsible for ensuring the right team is identified, onboarded and successful in all engagements. This position should also be able to work with other departments to ensure smooth and successful operations across the company as it pertains to delivery.

Key Responsibilities

Delivery Leadership & Oversight

• Responsible for all delivery aspects such as productivity, quality, and milestone achievement
• Owns project margin attainment and revenue achievement
• Serve as the ultimate point of escalation for the project team and the client.
• Hold quarterly business reviews for strategic clients
• Ensure proper process and SDLC are being followed across all projects
• Align with agreed upon architectural principles provided by Solution Consulting and technical resources within the talent network
• Ensure value metrics are established and tracked for our projects
• Ensure team members have access to the tools and materials they need to deliver in their day-to-day activities.

Team Leadership & Career Development

• Provide performance feedback on project team members.
• Work with People Leaders and Mentors to ensure the robust development of all individuals.
• Ability to train and mentor development staff
• Ability to train and mentor direct managers as well as technical staff.
• Ability to coach and guide employees through career paths
• Proven ability to build, manage, and foster a team-oriented environment

Resource Planning, Staffing & Recruiting

• Align with Talent Management on project resourcing and staffing needs
• Assist with recruiting, interviewing, and hiring to fill immediate needs as well as plan for forecasted growth
• Review and sign off on SOWs for new accounts
• Create SOW’s and Change Orders as needed for existing business

Client & Strategic Alignment

• Engage with Value Design Realization team to participate in the Sales to Delivery lifecycle
• Own existing account growth goals by growing existing team and establishing new work streams.
• Negotiate contracts, rates and team model changes for current clients
• Experience managing and growing a portfolio of business
• Ability to inspire confidence in clients and provide leadership to implementation teams
• Strategic planning skills to help navigate internal and external customer requirements.
• Ability to understand unique and complex business requirements and help develop plans to solve short and long term problems.

Metrics

• Project Margin Attainment
• Project Milestone Achievement
• Team Member Success Rate
• Client Interactions / New Stakeholder Relationships
• Opportunities / Pipeline Created
• Opportunities Won
• Concessions Requested
• Revenue Recognized
• Client Satisfaction Rating

Required Skills & Experience

Leadership & Delivery Experience

• Minimum of 8-10 years' experience managing enterprise engagements.
• 15+ years IT industry experience with a minimum 10+ years of experience in services delivery organization
• Experience at professional services company such as an agency or consulting firm
• Experience working in eCommerce / Digital Services
• Experience managing and growing a portfolio of business
• Excellent communication (written and oral) and interpersonal skills
• Excellent leadership and management skills
• Proven ability to work creatively and analytically in a problem-solving environment
• Ability to travel up to 25% as needed

Adobe & Technical Expertise

• Experience working on projects with Adobe applications is not required, but is considered a plus.
• Experience with Adobe Commerce, Salesforce Commerce Cloud, Shopify+ platforms
• Experience with Adobe Experience Manager (AEM) or other CMS
• Knowledge of or ability to understand technologies such as HTML, CSS, SOAP, REST, Git, AEM
• Ability to communicate and document technical designs to both internal and external technical resources
• Capable of driving and defending design models and best practices

Process & Operational Knowledge

• Thorough and deep knowledge of the Software Development Life Cycle and Agile processes

Education / Experience

• Bachelor's degree, preferably in computer science or business and/or equivalent experience in IT industry

The base salary range for this position is $160,000 - $200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H-1B, OPT, CPT, TN, O-1, E-3, or J-1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: View email address on click.appcast.io.

California applicants: Please click here for CCPA disclosures.