Granbury Grocery - Customer Service Rep - Part time

Customer Service Representative

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key responsibilities include:

• Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays; performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures

Additional department-specific responsibilities include:

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
• Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio / video field; knowledge of specialty products, movies, music, electronics, and video games

Qualifications and key requirements include:

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities - Required
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• Education: HS Diploma or GED (or equivalent) - Required
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Physical demands and working conditions include:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with customers, staying attentive to their needs
• Perform the following, based on your department:

Last revised: 6/1/2019