Service Writer

Job Opportunity at Our Family-Owned Dealership

We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below:

Benefits & Perks

• Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment — no open enrollment required
• Free Direct Primary Care ("Concierge") doctor
• Earn up to 4 weeks of paid vacation, with the option to cash out
• Paid Bereavement Leave
• 5 Paid Holidays plus one additional floating PTO day
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)

Employee Recognition & Milestones

• Annual service bonus: $50 per year of service, presented in cash by the owner
• Annual Thanksgiving turkey, presented by ownership and leadership
• Thanksgiving and Christmas lunches hosted at the dealership
• 5-year anniversary: custom gold ring (white or yellow gold) with the company name
• Every 5 years thereafter: two diamonds added to your ring
• 25-year milestone: Rolex watch
• 30-year milestone and beyond: silver bar awarded annually

Responsibilities:

• Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot
• Maintain and/or exceed service sales goals as required by dealer
• Greet customers in a prompt and friendly manner
• Obtain and review customer and vehicle information and maintain client database
• Ensure customer satisfaction by exceeding the customer’s expectations and providing a great customer experience to all customers
• Initiate and present multi-point inspection for every customer in service
• Clearly report all vehicle symptoms to technical team as described by the customer
• Follow up with customer in a timely manner and with customer’s selected communication preference
• Monitor the progress of each vehicle throughout the day, and update all customers a minimum of twice daily
• Explain all completed work and charges to customers before or during checkout
• Maintain and exceed ACE (Acura Customer Experience) standards
• Other duties or tasks as requested or required

Requirements:

• Prior automotive experience preferred
• Minimum high school diploma or GED equivalent required
• Valid driver’s license
• Proficiency with standard Microsoft software and ability to learn other computer-based tools for client-facing and a majority of roles
• Excellent communication and customer service skills
• Professional appearance and work ethic
• Self-motivated
• Personal and professional integrity
• Ability to work in a fast-paced environment
• Solid work ethic around attendance and punctuality
• Complete a pre-employment drug screen and background check