Service Writer
Goodson Acura
Job Opportunity at Our Family-Owned Dealership
We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below:
Benefits & Perks
- Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment — no open enrollment required
- Free Direct Primary Care ("Concierge") doctor
- Earn up to 4 weeks of paid vacation, with the option to cash out
- Paid Bereavement Leave
- 5 Paid Holidays plus one additional floating PTO day
- Employer-paid Life Insurance
- Employer-paid Long-Term Disability
- Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)
Employee Recognition & Milestones
- Annual service bonus: $50 per year of service, presented in cash by the owner
- Annual Thanksgiving turkey, presented by ownership and leadership
- Thanksgiving and Christmas lunches hosted at the dealership
- 5-year anniversary: custom gold ring (white or yellow gold) with the company name
- Every 5 years thereafter: two diamonds added to your ring
- 25-year milestone: Rolex watch
- 30-year milestone and beyond: silver bar awarded annually
Responsibilities:
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot
- Maintain and/or exceed service sales goals as required by dealer
- Greet customers in a prompt and friendly manner
- Obtain and review customer and vehicle information and maintain client database
- Ensure customer satisfaction by exceeding the customer’s expectations and providing a great customer experience to all customers
- Initiate and present multi-point inspection for every customer in service
- Clearly report all vehicle symptoms to technical team as described by the customer
- Follow up with customer in a timely manner and with customer’s selected communication preference
- Monitor the progress of each vehicle throughout the day, and update all customers a minimum of twice daily
- Explain all completed work and charges to customers before or during checkout
- Maintain and exceed ACE (Acura Customer Experience) standards
- Other duties or tasks as requested or required
Requirements:
- Prior automotive experience preferred
- Minimum high school diploma or GED equivalent required
- Valid driver’s license
- Proficiency with standard Microsoft software and ability to learn other computer-based tools for client-facing and a majority of roles
- Excellent communication and customer service skills
- Professional appearance and work ethic
- Self-motivated
- Personal and professional integrity
- Ability to work in a fast-paced environment
- Solid work ethic around attendance and punctuality
- Complete a pre-employment drug screen and background check
Vacancy posted 2 days ago
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