Service Writer

Job Opportunity At Our Family Owned Dealership We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below: Benefits & Perks Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment no open enrollment required Free Direct Primary Care ("Concierge") doctor Earn up to 4 weeks of paid vacation, with the option to cash out Paid Bereavement Leave 5 Paid Holidays plus one additional floating PTO day Employer-paid Life Insurance Employer-paid Long-Term Disability Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment) Employee Recognition & Milestones Annual service bonus: $50 per year of service, presented in cash by the owner Annual Thanksgiving turkey, presented by ownership and leadership Thanksgiving and Christmas lunches hosted at the dealership 5-year anniversary: custom gold ring (white or yellow gold) with the company name Every 5 years thereafter: two diamonds added to your ring 25-year milestone: Rolex watch 30-year milestone and beyond: silver bar awarded annually Responsibilities Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot Maintain and/or exceed service sales goals as required by dealer Greet customers in a prompt and friendly manner Obtain and review customer and vehicle information and maintain client database Ensure customer satisfaction by exceeding the customer's expectations and providing a great customer experience to all customers Initiate and present multi-point inspection for every customer in service Clearly report all vehicle symptoms to technical team as described by the customer Follow up with customer in a timely manner and with customer's selected communication preference Monitor the progress of each vehicle throughout the day, and update all customers a minimum of twice daily Explain all completed work and charges to customers before or during checkout Maintain and exceed ACE (Acura Customer Experience) standards Other duties or tasks as requested or required Requirements Prior automotive experience preferred Minimum high school diploma or GED equivalent required Valid driver's license Proficiency with standard Microsoft software and ability to learn other computer-based tools for client-facing and a majority of roles Excellent communication and customer service skills Professional appearance and work ethic Self-motivated Personal and professional integrity Ability to work in a fast-paced environment Solid work ethic around attendance and punctuality Complete a pre-employment drug screen and background check