Associate Restaurant Manager

Associate Restaurant ManagerThe Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, and exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets.In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant. The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.Principal AccountabilitiesCustomer Satisfaction/Product QualityFinancialOperationsHuman ResourcesSuccess MeasuresAchievement of restaurant annual operating planMargin improvement over previous year sales growthWeekly/Period restaurant performance in sales, labor, and COGSPRC results and DISSAT scoresLearning Zone certification levels, crew turnover and staffing levelsQualifications Knowledge and Skill RequirementsDelivers Excellence in Customer ServiceTeam LeadershipBusiness SavvyTeam DevelopmentRestaurant OperationsEducational Attainment/Experience RequirementsHigh school diploma or GED.Supervisory experience in either a food service or retail environmentDemonstrated ability to maintain financial controls and coach and train hourly employees.Proven ability to drive customer satisfaction, financial performance and employee satisfaction.Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).