Case Management Supervisor

Position Purpose:


The Case Manager Supervisor is responsible for ensuring the provision of case management services to participants in the Permanent Supportive Housing Program.



Essential Duties and Responsibilities:

• Review new case assignments and assign them to case management staff.

• Collaborates with team members in providing orientation for new clients, which includes a review of the program rules, policies and procedures.

• Provides supervision, ongoing training, and professional development to the Permanent Supportive Housing Case Managers.

• Provides clinical oversight to the case management team.

• Monitors and tracks case manager engagement with participants.

• Assist Case Management Team with developing and approving biopsychosocial assessments in Housing the Homeless Database (HTH/OCTO), within 30 days of client's lease up.

• Reviews F-SPDAT assessments and historical data in Homeless Management Information System (HMIS) of all household members.

• Provides appropriate referral and monitoring to internal and external treatment providers which include employment, parenting, substance abuse treatment, mental health and childcare service providers, etc.

• Keen eye review of case note documentation for accuracy, detail, and proper formatting (DAP Note Format).

• Integrates knowledge and understanding of underlying mental health issues and the impact on individual behaviors and the family system and assists case managers with developing requisite interventions.

• Ensure that Quarterly Re-Certifications are completed, and designated software and files are up to date with this information.

• Meets individually with Case Managers to plan and review cases, discuss engagement strategies and evaluate the effectiveness of the Case Manager and services.

• Coordinates and approves the development of an individually tailored service plans that delineates specific goals, objectives, and timelines within 37 days of client's lease up. Ensures service plans are updated quarterly with the participant's progress towards achieving the goals.

• Ensures timely case note and data entry updates in HTH/OCTO and HMIS within 2-business day per DHS contract.

• Provides crisis and early intervention with families who may be struggling with pro-social behavior, adaptation, and acute mental health needs.

• Assists participants in developing skills and strategies for dealing with issues that have contributed to their chronic homelessness and/or dependence.

• Maintains appropriate statistical client related data.

• Prepares monthly progress reports for the Director regarding case management and Medicaid outcome.

• Facilitates monthly Case Review Meetings with staff and/or interns.

• Participates in case management, staff and agency meetings, and all DHS mandated trainings.

• Refers families to specialty community-based mental health services as needed based on tailored assessments and client willingness, including but not limited to family counseling, substance abuse services, psychiatric treatment, etc.

• Partners with community stakeholders to enhance service delivery and advocacy for participants in the Permanent Supportive Housing Program.

• Collaborates with the entire case management team to ensure team goals and objectives are met, including but not limited to completing home visits, troubleshooting intervention strategies for difficult to engage clients, and facilitate the case file audit process.

• Coordinate, develop, and implement a comprehensive discharge plan with clients to support self-sufficiency and independence.

• Engage in Case Conference with District assigned staff to discuss cases that may need

to include, but not limited, to more intensive case management or transfers.

• Conducts employee performance evaluations in a timely fashion and in accordance with agency standards. Makes recommendations for personnel action, and completes appropriate supervisory actions as assigned by supervisor, including sanctions and rewards.

• Reviews timecards, mileage, and parking reimbursement for accuracy. Approves timecards in ADP. Submit signed mileage and parking reimbursement forms.

• Perform all other related assigned duties.

Non- Essential Duties and Responsibilities:

• Presents program to various constituencies and potential supporters.

• Participates in advocacy and community education activities.

• Shares the on-call duties via electronic devices

Minimum Position Requirements:

• Must have at minimum a master's degree in Social Work, Mental Health Counseling or related field from an accredited College or University.

• He/she must be a Licensed Independent Clinical Social Worker (LICSW) or a Licensed Professional Counselor (LPC) in the District of Columbia.

• Must have a minimum of two years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other related populations.

• Must possess professional knowledge of theories, principles, techniques, and practices of social service delivery systems.

• Must exhibit strong teamwork orientation and exceptional interpersonal skills.

• Demonstrates an orientation towards case advocacy and an attitude compatible with the goals and mission of NCCF.

Physical Demands/Work Environment:


While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle and feel. The employee is occasionally required to stand, walk, reach with arms, stoop, kneel, or crouch. Vision abilities include close vision with a computer monitor. The noise level is usually quiet to moderate. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.



Salary: $85,000 - $95,000 Annually