Client Care Representative All shifts for Middletown, NY

Job Description

Job Description

$1,000 Signing Bonus

**Location is in Middletown, NY**

Guardian Veterinary Emergency, Orange County is an independently owned, full-service overnight/weekend & holiday 24/7 emergency care veterinary hospital in Middletown, New York. Our entire team is dedicated to providing the very best and most progressive care to all of our patients, and courteous service to our clients and primary care veterinary partners.  We have immediate openings for all shifts for Client Care Representatives.

Guardian Veterinary Emergency is seeking Overnight Client Care Representatives (CCRs) for full-time positions. We are looking for all shifts as we will be opening 24 hours 7 days a week. CCRs provide the first and last impression of each client’s visit to our hospital. CCRs are responsible for providing excellent client care and communications, as well as clear and timely communications with the medical staff.

Qualifications include ability to perform clerical work with speed and accuracy; must be adept at using a multiple-line telephone system, handling and processing cash and other forms of payment. Must be able to learn veterinary management software.

We adhere to our core principles of respect, collaboration, caring and integrity. Must be comfortable working in a fast-paced environment. Exciting opportunity to join a hospital where we practice advanced medicine and compassionate patient care. Pay is commensurate with experience and skill level.  

The culture of Guardian Veterinary is team oriented and is geared to our team members being who they are with our full support.  Guardian Veterinary has growth and learning opportunities.  We support your growth by investing in you and your future by providing CE trainings we offered monthly; listening to our team, to constantly work to better our team; career advancement opportunities as Guardian Veterinary grows; mentorship & training; ability to learn from notable talented professionals.

Qualified applicants for this role:

• Love of animals and a passion to help and heal, first and foremost
• The desire to continually learn and grow
• 1 year of administrative or customer service skills at minimum
• Excellent phone etiquette
• Experience in a medical office setting preferred, but not required
• Will have the ability to handle stressful situations in a professional manner
• Must be willing to work overnights, one weekend day and some holidays
• Must be willing to work onsite in Middletown, NY at GVE
• Must have reliable transportation

Why Choose GVS:

• Hands on training provided
• The chance to make a difference in an animal and owners’ life
• PTO earned
• Unique culture that focuses on strong positive relationships within the work place
• Exceptional benefits (health, vision and dental)
• Generous discounts
• Pet blood donor perks
• Free pet bereavement services for staff
• Free mental health services for staff