Operations Transformation Lead — Automation & Process Improvement

Core Operations Transformation Manager Apply (opens in new window) Job Req Id: 26954927 Location(s): Dalian, Liaoning, China Job Type: On-Site/Resident Posted: May. 05, 2026 Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Trans Srvcs Intm Analyst is an intermediate level position responsible for providing analytic and administrative support to various securities related functions, in coordination with the Transaction Capture team. The overall objective of this role is to support traders, maintain position records, and improve process efficiency. Responsibilities: Resolve problems independently and utilize independent judgment to conduct complex analysis of information Participate in ad hoc projects including providing informal guidance or training to new team members as directed Led the end-to-end transformation and automation of the dispute resolution process, harmonizing operations across HK, SG, and the UAE. Drove the automation of account maintenance workflows across HK, SG and UAE, eliminating manual tasks to reduce operational risk and costs. Managed strategic initiatives by building cross-functional partnerships, evolving the risk control framework, and reporting on progress to leadership. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5+ years of experience in a related role Have Process Transformation / Strategic Planning / Data Analysis & Reporting related experience Fluently read, speak and write in English Experience in leading projects / Stakeholder Management is preferred Ability to work under pressure and manage to deadlines Ability to work in a fast-paced environment Consistently demonstrates clear and concise written and verbal communication Attention to detail and intermediate problem solving skills Education: Bachelor’s degree/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window) . View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster. Apply (opens in new window) #J-18808-Ljbffr Citi