Associate Director of Waiver Services

Job Description

Job Description

Position Overview: Leads Community Services by directing and coordinating activities that are consistent with established goals, objectives, and policies. Ensures services are implemented in alignment with strategic goals for mission achievement, growth, and profits. Provides direction and structure for operating units.

• Governmental
  • Provide consultation and support to agency staff and other community programs regarding the interpretation of service-related federal, state, and county regulations and policies with direction from the Director of Waiver Services.

• Community & Public Relations
  • Establishes and maintains relationships with key stakeholders: community members, Individuals Served, Families, and potential customers & donors.
  • Identify, initiate, and develop interagency collaborations to meet community and organizational needs.
  • Speak to community groups to explain and interpret agency purpose, services, and policies in as part of overall marketing and development activities.
  • Research and analyze client input or community needs in order to determine program directions and goals for assigned region’s residential and community services.
    
• Operational: Assist Director of Waiver Services to…
  • Develop, administer, and monitor departmental budgets.
  • Facilitate and collaborate for employee hire, promotion, discharge, or transfer within departments managed.
  • Oversee and monitor departmental activities of professionals, technical staff members, and volunteers.
  • Assist HR in the development, implementation, and evaluation of staff training programs.
  • Approve or provide technical assistance for specific job duties listed in the job descriptions of service teams.
  • Prepare, review, analyze and maintain records, directives, and reports regarding departmental activities.
  • Confer with service personnel to obtain data required for planning departmental activities.
  • Assign or delegate responsibility for functional activities and disseminate policy to Department Heads and direct service personnel.
  • Ensure timely completion of departmental deadlines and work through coaching, direction, problem resolution, scheduling, and establishment of deadlines.
  • Ensure an appropriate system for completion and monitoring of “best practice” and required training.
  • Support efforts to implement the individual choices and preferences of each client.
  • Ensure compliance with agency mission, vision, accreditation standards, contracts, and grants.
  • Establish metrics and evaluate the work of teams to ensure that services meet established internal and external quality standards and resources are used effectively.
  • Coordinate departmental activities with related activities of other departments to ensure efficiency and economy.

• Team Support & Development
  • Provides consultation & feedback to team on best practices for all services delivered.
  • Coordinates or provides services for team members as needed to maintain continuity of service delivery.
  • Facilitates team brainstorming sessions and conflict resolution.
  • Facilitates organization’s review process and annul 360 feedback process.
  • Coordinates the development and evaluation of individual and team annual outcomes.
  • Ensures proper coordination of hiring procedures on a regional level, utilizing Human Resources’ input and support.
  • Addresses performance issues with team members and consults with Human Resources Director when disciplinary action or termination is indicated according to SIRS Disciplinary Procedures and Performance Appraisal & Documentation Policies.
  • Ensures team utilizes systems in place to adhere to state, federal, and local regulations, corporate strategic goals, and accreditation requirements.
  • Regularly meets with team to support the accomplishment of established outcomes
  • Works in collaboration with SIRS staff to implement SIRS vision and mission in service delivery, focusing on LifeCourse strategies to ensure individuals served are supported to live their best life.

Qualifications: The Associate Director will be thoroughly committed to SIRS, Inc.’s mission and vision. The ideal candidate will have proven organizational and collaboration capabilities. Specific qualifications include:

• Reliable transportation, valid driver’s license, and proof of vehicle insurance
• Must pass a drug screening and comprehensive background check

• Education & Experience
  • Associate’s degree preferred. Three years’ experience in management and working with individuals with disabilities required.

• Skills
  • Integrity, positive attitude, mission-driven, and self-directed.
  • Ability to develop and build teams, resolve conflicts, and negotiate with others to cultivate a resilient organizational culture.
  • Commitment to quality programs and data-driven program evaluation.
  • Excellence in organizational management with the ability to coach, manage, and develop staff and volunteers, set and achieve objectives, and manage budgets.
  • Excellent verbal, written, and customer service skills.
  • Demonstrated skill with Microsoft Office Suite.
  • Ability to work independently and to work effectively in collaboration with diverse groups of people.

• Certifications
  • CPR & First Aid Certification
  • ACRE Certification within first year of hire
  • LifeCourse Certified Trainer or Certification within first year of hire
  • HCSP certification

• Benefits
  • Employee discount
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision Insurance