Case Manager_ 5152

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

Summary 

BronxWorks is seeking one Case Manager to join a diverse and enthusiastic team at Park Haven, a supportive housing program located in South Bronx. Park Haven provides on-site case management services and permanent housing to 50 formerly homeless households, consisting of both single individuals and families with children. The ideal candidate will understand the Housing First model and will work comprehensively with their caseload to work on various tasks that include, but are not limited to, conducting home visits, escorts in the field to various appointments, and completing all necessary documentation in a timely manner. Work schedule is Mon-Fri 9am-5pm. All interested applicants must complete the application on our agency website at

Qualifications (education, professional certifications or licenses, experience, proficiencies) 

•Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

•Bachelor’s degree in social work or another related field of study 

•One year of case management or relevant work experience preferred 

•Engagement and detailed oriented skills are essential 

•Proficiency in Microsoft Office suite and other standard business technology is required 

•Strong oral and written communication, time management and organizational skills are necessary 

•Bilingual in Spanish is highly desirable

Essential Duties and Responsibilities 

•Maintaining a caseload of 12-18 households (individuals and families) with chronic homelessness history 

•Monitor and document client progress towards Treatment plan goals 

•Conduct regular case conferences with clients and service providers as needed 

•Conduct monthly home visits for caseload and field work with clients when needed 

•Assist with managing and directing all walk-in clients 

•Maintain familiarity with agency and city resources available to clients 

•Document progress notes for all encounters and services provided to clients 

•Participate in regular meetings, trainings and weekly supervision with supervisor and other support staff 

•Perform additional duties as assigned

Program Specific Responsibilities

•Completing ongoing Treatment Plans and Assessments for caseload 

•Coordinate and connect clients to a variety of medical, mental health and behavioral health physicians and services 

•Assessing ongoing eligibility for various entitlements and resources for caseload 

•Meeting monthly reporting requirements including timely documentation and engagement with full caseload 

•Assisting clients with Representative Payee services including budgeting and financial education 

•Assisting clients with Medication Monitoring on a daily, weekly, or as needed basis 

Skills/Abilities

•Strong writing and oral communication skills 

•Strong presentation skills and ability to represent the agency at functions and meetings 

•Ability to collect and analyze client demographics and outcome 

•Excellent organizational and teambuilding skills 

•Ability to use a computer for prolonged periods 

•Ability to occasionally lift and/or move up to 10 pounds 

•Ability to stand, walk, or sit for long periods of time 

•Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork 

•Ability to bend and retrieve objects and/or documents 

•Ability to travel in the boroughs of New York City and its adjacent counties via public transportation 

•Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact View email address on us.fitly.work