Specialist, Service Operations (Delivery)

Job Description You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. How You Will Contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co‑owner of the development of standard operating procedures, you will drive standardization and simplification of processes, provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process area Working in a shared service organization Being a good team player and influencing others Process design and mapping, and business requirement gathering experience Communicating effectively, applying interpersonal skills and taking initiative Additional Qualifications Analytical, customer service, organizational expertise, detail oriented, operations experience. Education: Bachelor's degree preferred. Supply Chain and Distribution Knowledge. Travel Requirements Less than 10% Work Schedule 7:30 AM – 4:30 PM; may need to rarely work on weekends or off hours. Salary and Benefits The base salary range for this position is $86,900 to $119,515; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelēz International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Many of these benefits have eligibility requirements. Some of these benefits are subsidized or fully paid for by the company. No relocation support available. Business Unit Summary The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well‑loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products—are close at hand for our consumers across the country. Job Type Regular Service Operations (Delivery) Global Business Services Equal Opportunity Employer Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact View phone number on click.appcast.io for assistance. For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal. #J-18808-Ljbffr Mondelēz International