Donor Center Technician 1

Job Summary

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance.

This is What You'll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.

• Maintain high levels of customer service, donor confidentiality, and a positive donor experience.

• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.

• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.

• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.

• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.

• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.

• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.

• Maintain complete and accurate recordkeeping in compliance with company SOPs.

• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.

• Troubleshoot machine issues and perform routine quality control checks on equipment.

• Perform other duties as assigned.

This is What it Takes

• High school diploma or equivalent (GED).

• Three (3) months' experience in clerical or customer service position preferred.

• Specific certification or licensing based on State requirements.

Physical Requirements

• Always utilize all required and appropriate PPE (Personal Protective Equipment).

• Ability to sit or stand for extended periods.

• Ability to tug, lift, and pull up to thirty-five pounds.

• Ability to bend, stoop, or kneel.

• Occupational exposure to blood borne pathogens.

• Ability to view video display terminal less than 18" away from face for extended periods of time, up to four (4) hours at a time.

• Enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.

• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.

• Ability to use assistive devices if needed for mobility or communication.

Do Satisfying Work. Earn Real Rewards and Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

Formal training

Outstanding plans for medical, dental, and vision insurance

Health savings account (HSA)

Flexible spending account (FSA)

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time