Deputy Director, Anne Arundel County (PROGRAM MANAGER II)

Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a repost; if you previously applied you do not need to reapply. This is a Management Service position that serves at the pleasure of the Appointing Authority.

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20 Location of Position Maryland Department Human Services, Anne Arundel County Office of Child Support Enforcement Administration, 44 Calvert Street, Annapolis, MD 21401. Main Purpose of Job The Deputy Director provides high level professional, administrative and management work which involves planning, developing and directing the activities and services within the scope of established policies, procedures and applicable legal mandates for the Office of Child Support. The role involves managing, coordinating and assessing the work of staff engaged in providing an effective and efficient child support delivery system, locating non‑custodial parents, establishing paternity, assigning child support obligation, enforcing the child support order and modifying the child support order. Additionally, the Deputy Director supervises staff, provides and establishes community outreach, all of which focus on the accomplishment of agency goals and objectives. Under the managerial direction of the Metropolitan Director of the Child Support Administration, work is performed with a wide latitude for independent action, management discretion and judgment and is evaluated as it contributes to the efficiency and effectiveness of program goals and objectives. Position Duties Administration Plan, direct, organize, lead and coordinate the activities/operations of the Child Support Administration, including locating non‑custodial parents, enforcing child support orders, modifying child support obligations, and evaluating charges of failure or refusal to pay child support. Develop procedures, maintain sound organizational structures, improve management methods and procedures; ensure efficient use of personnel, budget and material. Conduct briefings with program staff on objectives, scope, goals and operations of the Child Support Administration. Provide advice to the Director and assist in identifying agency goals, establishing program priorities, and evaluating utilization of personnel and equipment toward goal fulfillment. Conduct research related to current or anticipated operations, with results directed toward improvement of organizational efficiency. Policy and Recommendation Assist the Director in identifying and prioritizing the goals of CSA and in allocating resources necessary to achieve those goals. Develop and monitor criteria for ensuring that state mandated goals are accomplished. Review plans for conformance to desired goals and ensure that plans are executed in a timely manner. Problem Solving Monitor workflow daily and advise the Director of any problems. Assist with researching, investigating and resolving difficult and complex client complaints. Supervision Directly supervise staff, schedule, plan and review work to ensure units are knowledgeable of policies and programs and that CSA provides effective and efficient child support services to all. Directly supervise the various units in the absence of the Unit Managers. Special Projects Conduct special research projects, analyze data and prepare reports on a variety of special projects, research procedures and methods, analyze collection trends, etc. Hybrid telework eligible. Minimum Qualifications Education: Possession of a bachelor degree from an accredited four‑year college or university. Experience: Eight years of experience in administrative, professional or technical work, including three years in supervisory or program development roles within a child support or human services program. Notes: Additional experience in administrative, professional or technical work may be substituted on a year‑for‑year basis for the required general education. Additional graduate level education at an accredited college or university may be substituted for required general experience at the rate of 30 semester credit hours for one year of required general experience. Desired or Preferred Qualifications One year of professional experience in compiling and analyzing statistical data. One year of experience utilizing the Child Support Management System (CSMS). One year of experience within a Human Service Program. One year of professional experience navigating Circuit Court child support processes. Selection Process Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines. Benefits Health, dental and vision insurance plans offered at a low cost. Personal Leave – new State employees are awarded six (6) personnel days annually, prorated based on start date. Annual Leave – ten (10) days of accumulated annual leave per year. Sick Leave – fifteen (15) days of accumulated sick leave per year. Parental Leave – up to sixty (60) days of paid parental leave upon birth or adoption of a child. Holidays – State employees celebrate at least thirteen (13) holidays per year. Pension – State employees earn credit towards a retirement pension. Telework may be eligible. Further Instructions The online application process is strongly preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to Maryland Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201. If you have any questions concerning the recruitment process for this position, please email Kendra Young at View email address on click.appcast.io; include the job title and recruitment # in the subject line. If you have difficulty with your user account or general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at View phone number on click.appcast.io or View email address on click.appcast.io. TTY Users: call via Maryland Relay. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. #J-18808-Ljbffr MD