Information Technology Specialist

Description:

Job details

Information Technology Specialist Internship
At ATN Health, we are looking for bright and experienced IT professionals to provide employee IT troubleshooting and office support. Working with a local and remote Help Desk team to deliver a high-quality user experience for your employees.
Experience:

• Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing ATN Health employees.
• Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
• Provisioning and troubleshooting phone issues with our cloud-based phone system.
• End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones, Pads, etc.).
• Support local and network printers and other peripherals, VPN account creation, configuration, maintenance, administration, and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
• Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support.
• Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets.
• Excellent organizational skills and the ability to manage several concurrent tasks.
• Other office IT duties as requested.
• Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
• Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
• Ability to execute detailed procedures in accordance with ATN Health's strict cybersecurity requirements.
• Basic ITIL problem management understanding and support ticket systems understanding.
• Basic office networking (switching and connectivity)
• Windows Active Directory (AD) administration experience is a plus.
• Support of multiple languages and keyboards a plus

Job Types: Part-time, Contract, Internship
Pay: $15.00 - $22.00 per hour
Benefits:

• Professional development assistance
• Referral program

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Commission pay.

Ability to commute/relocate:

• Orlando, FL 32807: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT support: 2 years (Preferred)

Work Location: Hybrid remote in Orlando, FL 32807


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