Relationship Banker

Location East Hills - Greensburg, Greensburg, PA 15601, USA Travel Required Yes. Regional travel may be required. Description As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise each day. Through your involvement in day‑to‑day operations you will create an amazing experience for both employees and customers. You take personal pride in solving problems for personal and business customers and will own issues from beginning to end, keeping the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve financial confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers’ business. You will work with your manager on your Pathways progression and personal development, because you know that, as a Relationship Banker, you can change people’s lives. What Great Looks Like in this Role As a Relationship Banker, your days will be divided into five essential job functions. Champion Operations and Compliance – 40% Protect the privacy and security of our customers. Have the right conversations around NSF/OD and other fee retention. Follow proper cash handling, teller differences, and dual control guidelines. Adhere to all audit guidelines. Work as a team to oversee and manage internal controls. Mitigate risk by adhering to FCB policies, procedures, and processes. Grow Consumer Relationships – 25% Establish and grow consumer relationships. Manage assigned Top 500 customers. Utilize marketing campaigns to inform customers about products and promotions. Ask for referrals and advocate for the Refer‑A‑Friend program. Use BUILD and BUILD 2.0 with every account opening. Deepen Consumer Relationships – 25% Grow relationships with existing customer base. Stay connected with customers through onboarding and outbound calling. Generate meaningful appointments weekly, including prospects. Identify partner referrals by asking purposeful questions. Uncover consumer lending opportunities, focusing on real‑estate secured loans. Personal Development – 10% Engage in activities that drive growth for both balance sheets and yourself. Take ownership of your own development and progress toward Pathways completion. Practice and perfect BUILD and BUILD 2.0 skills. Increase product knowledge. Stay a subject‑matter expert on digital products. Stay informed with Need2Know and First2Know. Participate in peer‑to‑peer coaching and role play. Complete all required trainings in a timely manner. Customer Experience Always keep customer focus in mind. Live our Mission and Core Values. Champion the Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity, and Obsess with Yes. Increase sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling. Promptly follow through and serve as the single contact for problem resolution. Follow the “One to Say Yes, Two to Say No” rule. Maintain the highest standard of conduct and account integrity. Bona Fide Occupational Qualifications A high school diploma or equivalent. Three or more years of relevant experience in a client‑centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service, and adhering to operational expectations. Excellent communication skills, passion for helping others, motivation to learn, solutions‑based sales skills, professionalism, resourcefulness, and outstanding relationship‑building skills for thriving in a complex and dynamic environment. Technologically savvy, comfortable with Microsoft Office, Internet, mobile technology, and bank systems. Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment. Valid driver’s license and willingness to travel regionally. Equal Opportunity Employer Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr