NOC Technician I

Network Operations Center (NOC) Technician I

Nex-Tech is seeking a Network Operations Center (NOC) Technician I to monitor and support network systems that deliver critical services to our customers. This role provides first-level troubleshooting and ensures network performance and uptime.

This position is ideal for someone who enjoys technology, problem-solving, and working in a fast-paced, 24/7 operations environment.

What You'll Do:

• Monitor network systems for alarms, outages, and performance issues

• Perform first-level troubleshooting and issue resolution

• Open, update, and escalate trouble tickets as needed

• Communicate with internal teams, customers, and vendors during incidents

• Support network maintenance activities and scheduled events

• Document issues, actions, and resolutions accurately

• Assist with reporting and daily network status updates

• Respond to inbound requests via phone, email, and ticketing systems

What You Bring:

• Basic understanding of networking concepts

• Strong troubleshooting and problem-solving skills

• Ability to follow processes and respond to alerts quickly

• Strong communication and documentation skills

• Ability to multitask and prioritize in a fast-paced environment

• Willingness to work flexible hours, including nights and weekends

Education & Experience:

Required: High school diploma or equivalent with some experience in network monitoring or technical support (or equivalent training).

Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match

• Insurance: Health, Vision, and Dental coverage

• Time Off: Paid vacation and sick leave

• Perks: Free Nex-Tech Internet and service discounts

• Bonus: Performance-based increases and profit-sharing

• Support: Training and career development opportunities

Grow Your Career at Nex-Tech!

Start your career in network operations and build the foundation for advanced technical roles.

Nex-Tech is an equal opportunity provider and employer.