Customer Support Engineer
Virtual Vocations Inc
Providing exceptional customer service, the full-time Customer Support Engineer will work remotely to assist external customers with financial software applications, resolving technical issues and ensuring a positive experience during standard business hours in the Pacific Time zone. Key responsibilities Respond to and triage product-related customer issues, ensuring timely resolution Provide remote support and troubleshoot configuration issues across application product lines Collaborate with teams to address support problems and maintain technical knowledge base articles Required qualifications College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience) 3+ years of experience in software application troubleshooting Knowledge of finance and accounting practices and principles Experience working with software applications Ability to work during standard Pacific Time business hours
Vacancy posted 1 day ago
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