Warranty Coordinator - Long-term, part-time contract position - onsite

Job Description

Job Description

WARRANTY COORDINATOR

LONG TERM PART TIME CONTRACT POSITION

IN KATY OFFICE (not remote)

THE POSITION

POSITION TITLE: Warranty Coordinator – Long term Part Time (in office position)

LOCATION: Katy, TX

REPORTS TO: Warranty Lead and Director of Technical Solutions

TRAVEL: Travel may be required to customer locations

SUMMARY

The Warranty Coordinator plays a critical role in managing heavy equipment / construction equipment warranty claims and activities. This role is responsible for administering warranty claims, partnering with internal teams and trade partners, and serving as a trusted point of contact.

 
This position requires warranty claim process knowledge, exceptional organizational and communication skills, and a customer‐first mindset. Warranty Coordinator is expected to manage multiple claims simultaneously while ensuring timely, high‐quality that align with company warranty standards and service expectations.

SPECIFIC RESPONSIBILITIES

• Responsible for the daily operation of the Warranty department.
• Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
• Responsible for timely processing and collection of all warranty claims with various manufacturers.
• Oversees and provides support for dealer warranty claims process, from initiation to closeout.
• Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
• Track warranty trends regarding Warranty Policy and Procedures as it pertains to claims adjusting.
• Adjust and approve claims for payment and follow through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.
• Follow issues to closure and communicate corrective actions to appropriate parties
• Review and process registrations and managing follow through with dealers to complete. Identify and create SOP future training to LG employees and/or dealers utilization.

· Instruct dealers on registration submission process, claim warranty process via webinars or in collaboration with Lead.

· Assist with changes within the DMS system that are issues universally.

· Update policies and procedures.

· Weekly release of credit memos and updating information into shared reconciliation file.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Job Knowledge - Competent in required job skills and knowledge of heavy mechanical, electrical and hydraulic theory; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with complex topics. Must have ability to take initiative and work alone or take the lead when hurdles arise or when tasks require completion.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally in a proficient manner; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Certificates, Licenses, Registrations Current drivers' license.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit, use hands to finger, handle, or feel; reach with hands and arms. Employee is regularly required to climb, bend, squat, kneel and occasionally to smell. The employee must frequently lift and/or move, requiring twisting or turning up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BACKGROUND & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Prior experience in warranty administration or demonstration knowledge of warranty processes is required.

· Knowledge of business principles and concepts.

· Proficient in English; Strong written, verbal, presentation, and interpersonal communication skills.

· Strong knowledge of Microsoft Office, internet, and other related software.

We seek to place immediately.

Company Description

We seek to place immediately.