Business Office Manager LLH

Newport News, Virginia Overview Manages, plans, organizes, coordinates and evaluates the revenue cycle process for the RHS retirement communities and nursing facilities. Assists in training, development and management of the facility business office liaisons (BOLs). Responsibilities Demonstrates responsible, dependable and reliable behavior by ensuring office responsibilities are performed according to standard and on a timely basis. Adheres to attendance policy. Ability to interpret accounting and financial reports. Issues, processes, reports and organizes capital authorization requests, invoices, travel and check requests. Enforces and follows Riverside's commitments and values. Promotes service excellence and focuses on process improvement to better serve our customers. Manages facility filing process and ensures that State Regulation's are met. Files are well maintained and accurate. Updates policies and procedures as needed and supervises staff in accordance with Riverside policies and procedures. Effectively manages supplies and departmental costs to remain within departmental budget. Provides a positive work environment and works effectively with both internal and external customers / departments. Manages direct reports and is responsible for management of team to include work assignments, training, and accessing productivity. Retains good employees within department when able. Listens to employee suggestions and properly addresses employee concerns. Exhibits professionalism, efficiency, competency and friendliness. Positively interacts as representative of Riverside. Meets with customers/employees/residents to see if complaints or issues can be resolved to ensure the highest level of service is provided. Motivates people and supports new policies/strategies and works with the Human Resource business partner. Responsible to coordinate a valuable orientation and onboarding for new employees. Responsible for effectively scheduling staff to include work assignments/rotations, employee training, back-up for absent employees and shift rotations. Schedules and conducts departmental meetings. Responsible for ensuring departmental goals are met. Qualifications Education: Bachelors Degree, Related Field (Preferred). Experience: Administrative/Healthcare/Mental Health experience (Preferred); Supervisory experience (Preferred); Previous Business Office Manager experience in a senior living environment highly desired. #J-18808-Ljbffr 101 Riverside Hospital, Inc.