Customer Service Representative

Job Title: Inbound Fraud /Customer Service Representative

Job Id :26-05168

Location: Remote

Duration:03 months on W2 contract

Description:

Client is seeking a Fraud Representative to handle inbound calls and assist customers with potential fraud concerns. Responsibilities include reviewing accounts, investigating issues, resolving inquiries, and delivering excellent customer service.

Required Qualifications:

• Minimum 2 years of customer service experience or equivalent military experience.
• Proficiency with Chromebooks, dual monitors, Microsoft Office, and Outlook.
• Ability to multitask, navigate multiple systems, and type while speaking with customers.
• Must live within 60 miles or 60 minutes of the Cincinnati hub.
• Availability to work between 8 AM and 8 PM EST, including one weekend day (5 working days per week).
• Strong communication, problem-solving, and customer service skills.
• Quiet, distraction-free remote workspace required.
• Must pass the required background investigation and fingerprinting.
• Must meet Section 19 of the Federal Deposit Insurance Act requirements.

Preferred Qualifications :

• Experience in banking or financial services.
• Call center and remote work experience.
• Strong organizational, decision-making, and time-management skills.

Compensation:

The hourly rate for this position is between $22.50 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.