Member Services Desk Staff - Evenings and Weekends

Job Description

Job Description

Pay: ~$16+/hr ($14/hr base rate + commission)

Job Summary:

Under the supervision of the Membership Director and Assistant Director, the part-time Membership Associate will perform day-to-day membership administration; tour prospective members; engage with members and guests in person, by phone, and via email; and provide excellent customer care. You will stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership.

The ideal candidate will have a friendly and energetic personality. You should be able to handle complaints and provide accurate information about the Center, events, and programming while delivering excellent, efficient customer service. A customer-oriented approach is essential in addition to strong computer skills.

Duties and Responsibilities:

Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests.

• Communicate directly with members and prospective members by telephone, by email, and in person across a broad range of topics.
• Actively recruit new members through tours, responding to inquiries, and attending tabling events.
• Process new member applications and account adjustments accurately and efficiently.
• Maintain timely and accurate member records, filing, financial adjustments, and membership cancellations.
• Support retention strategy by creating strong relationships with new and long-term members.
• Be the first point of contact for member concerns and feedback.
• Process point-of-sale transactions

Qualifications:

• Excellent in-person and over-the-phone customer service skills
• Efficient, well-organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written communication skills
• Energetic, enthusiastic, and motivated
• Strong work ethic.
• Strong computer skills; experience with databases and/or Microsoft Suite a plus
• Timely and reliable

Job Type: Part-time (approximately 20 hours per week)

Hours: Weekend help needed from 10 am - 3:30 pm Sat and/or Sun, plus two to three weekday shifts.

Benefits:

• Employee discount

Work Location: In person

On TARC routes 23 and 40x.