Head of Product Experience & Design

Your Opportunity We are seeking a Team Lead, Product Experience & Design to join our digital team (Stantec.io) to help build meaningful digital products which make the world a better place for all of us. Stantec.io combines cutting-edge technology with Stantec’s deep domain expertise to solve the most difficult challenges facing our global community. We will drive digital innovation and fundamentally change the way our clients experience our Science, Engineering, and Design through a robust eco-system of world class software applications, data products & digital professional services. Your Key Responsibilities You will play a pivotal role in shaping the future of our digital products. Reporting to the Director of Product Development, you will spearhead a dynamic team of UI/UX designers, driving excellence across five key pillars including leadership, experience, design, research, and engagement. Leadership, where your strategic vision guides the team and continuously improves skillsets. Experience, ensuring our products are intuitive, user centric, and differentiators. Design, bringing innovation and aesthetics together to create effective solutions. Research, conducting insightful studies and experiments to inform design decisions. And Engagement, helping foster meaningful connections between our products and users. Your expertise will be instrumental in shaping the digital future of Stantec and our pursuit of delivering innovation to create a better, safer world. Leadership Lead, inspire, and provide direction for a creative team of UI/UX designers Responsible for team buildout and growth, incorporating new skillsets as needed Promote awareness of UI/UX design and its effectiveness throughout Stantec Design thought leadership by staying informed with current design patterns and continuing to progress our visual identity, design library, and creative processes Communicating vision across the product portfolio to stakeholders Lead meaningful workshops throughout product development including persona development, storyboarding, story mapping, wireframing, and more Confidently presenting design prototypes to communicating and align vision across the product portfolio to stakeholders Design Responsible for the development and implementation of the creative strategy: managing skillsets, resourcing, establishing processes, managing tooling, and setting the creative vision. Maintain the design guidelines within a design system and help promote its adoption. Collaborate with team members to lead design and follow implementations through the development lifecycle for a variety of digital products. Continually look for new and innovative ways to visualize data to improve readability, contextualization, and storytelling. Build storyboards, wireframes, workflows, and high-fidelity design mockups to help communicate concepts. Implement best practices for designs centered around reusability, flexibility, and scalability. Work closely with product managers and product owners to incorporate their ideas and feedback. Experience Refine and enhance experiences across the entire customer journey from customer acquisition, to onboarding, to functional usage, to upselling and renewals Deeply understand customer needs and how to craft intuitive workflows Ability to understand existing processes, from legacy solutions or manual tasks, and how to automate and improve them Understanding of the role of empathy in design thinking and how to apply that in the ideation phase of coming up with new solutions to solve customer problems Research Conduct user research via surveys, interviews, and by analyzing product metrics to understands needs and preferences Curiosity to listen and comprehend complex technical challenges involving engineering, advanced science, information architecture, software development, and data science Responsible for formalizing data-driven design and assisting product managers in analyzing product KPIs Lead and inform teams in user testing and usability studies Collaborate with stakeholders to define research goals and create research plans and experiments Engagement Help improve user engagement strategies from more effective user communication to better analysis of product usage data Work closely with product managers to understand market needs and customer feedback Strengthen the knowledgebase of competitors, personas, and customers Interview customers to understand what compels them to love our products and use them often Shape the way we collect and interpret customer touchpoints Your Opportunity We are seeking a Team Lead, Product Experience & Design to join our digital team (Stantec.io) to help build meaningful digital products which make the world a better place for all of us. Stantec.io combines cutting-edge technology with Stantec’s deep domain expertise to solve the most difficult challenges facing our global community. We will drive digital innovation and fundamentally change the way our clients experience our Science, Engineering, and Design through a robust eco-system of world class software applications, data products & digital professional services. Your Key Responsibilities You will play a pivotal role in shaping the future of our digital products. Reporting to the Director of Product Development, you will spearhead a dynamic team of UI/UX designers, driving excellence across five key pillars including leadership, experience, design, research, and engagement. Leadership, where your strategic vision guides the team and continuously improves skillsets. Experience, ensuring our products are intuitive, user centric, and differentiators. Design, bringing innovation and aesthetics together to create effective solutions. Research, conducting insightful studies and experiments to inform design decisions. And Engagement, helping foster meaningful connections between our products and users. Your expertise will be instrumental in shaping the digital future of Stantec and our pursuit of delivering innovation to create a better, safer world. Leadership Lead, inspire, and provide direction for a creative team of UI/UX designers Responsible for team buildout and growth, incorporating new skillsets as needed Promote awareness of UI/UX design and its effectiveness throughout Stantec Design thought leadership by staying informed with current design patterns and continuing to progress our visual identity, design library, and creative processes Communicating vision across the product portfolio to stakeholders Lead meaningful workshops throughout product development including persona development, storyboarding, story mapping, wireframing, and more Confidently presenting design prototypes to communicating and align vision across the product portfolio to stakeholders Design Responsible for the development and implementation of the creative strategy: managing skillsets, resourcing, establishing processes, managing tooling, and setting the creative vision. Maintain the design guidelines within a design system and help promote its adoption. Collaborate with team members to lead design and follow implementations through the development lifecycle for a variety of digital products. Continually look for new and innovative ways to visualize data to improve readability, contextualization, and storytelling. Build storyboards, wireframes, workflows, and high-fidelity design mockups to help communicate concepts. Implement best practices for designs centered around reusability, flexibility, and scalability. Work closely with product managers and product owners to incorporate their ideas and feedback. Experience Refine and enhance experiences across the entire customer journey from customer acquisition, to onboarding, to functional usage, to upselling and renewals Deeply understand customer needs and how to craft intuitive workflows Ability to understand existing processes, from legacy solutions or manual tasks, and how to automate and improve them Understanding of the role of empathy in design thinking and how to apply that in the ideation phase of coming up with new solutions to solve customer problems Research Conduct user research via surveys, interviews, and by analyzing product metrics to understands needs and preferences Curiosity to listen and comprehend complex technical challenges involving engineering, advanced science, information architecture, software development, and data science Responsible for formalizing data-driven design and assisting product managers in analyzing product KPIs Lead and inform teams in user testing and usability studies Collaborate with stakeholders to define research goals and create research plans and experiments Engagement Help improve user engagement strategies from more effective user communication to better analysis of product usage data Work closely with product managers to understand market needs and customer feedback Strengthen the knowledgebase of competitors, personas, and customers Interview customers to understand what compels them to love our products and use them often Shape the way we collect and interpret customer touchpoints Your Capabilities and Credentials Ability to uphold the brand and position it for future success Knowledge of current design trends and when to apply or adapt them to improve user experiences Proven design and communication skills to lead initiatives and express vision Experience creating and following a design system Proficient in design handoff and coordinating with developers and data scientists Experience with Figma and Adobe Creative Cloud Understanding of modern interface patterns and libraries including Angular, Vue, or React is a plus Understanding of Microsoft development tools and the Azure cloud environment is a plus Experience with CSS and preprocessors is a plus Education and Experience Bachelor’s degree from an accredited institution Minimum of 12 years of experience #J-18808-Ljbffr