Seasonal Adoptions Counselor/CSR

Seasonal Customer Service Rep/Adoptions Counselor (6 months)

Work with the public to place cats and kittens into permanent, loving and responsible homes. Assist the public with all inquiries and requests in a positive friendly manner. Educate and counsel the public on responsible pet ownership.

Essential duties and responsibilities include the following (other duties may be assigned):

• Perform job duties operating in a manner that is consistent with the goals/objectives of PHS, ensuring policies are being applied in a manner that is effective in reaching those goals.
• Be able to work with a diverse customer bases listening to and communicating with various personality types to work towards positive adoption outcomes for the animals as well as the people we serve.
• Counsel and work with the public on issues related to responsible animal care, such as spaying/neutering, vaccinations, vet care, identification, animal behavior, adoptions, etc.
• Show cats and kittens available for adoption in an educational and informative manner, seeking to make logical and lasting matches by utilizing the animals' medical and behavioral evaluations as well as the potential adopter's profile information.
• Counsel visitors on safe behaviors when meeting adoptable cats and kittens to ensure a positive experience for all and to prevent avoidable quarantines to animals like kittens that can play rough during adoption visits.
• Make additions to our website as new cats are brought up for adoption including photos and bios. Also removing cats from our website in a timely fashion as they are adopted.
• Maintain a positive, educational approach with a willingness to listen when dealing with the public, the staff and volunteers.
• Administer microchip IDs to public animals at owner's request.
• Handle all counter transactions, including but not limited to: adoption interviews, cashier duties, cat licensing, and microchips/ID tags.
• Provide spot cleaning in kennels and maintain the Adoption Center's appearance throughout the business day. This includes putting away donations, keeping shelter laundry running and other tasks associated with general cleanliness.
• Safely handle and socialize cats and kittens PHS/SPCA makes available for adoption.
• Work effectively under pressure to deliver results in a fast-paced environment.
• Work professionally and effectively with the public, volunteers and fellow co-workers.

Qualifications:

• Upon hire, must pass a background check.
• Must possess a valid California Driver's License with a clean driving record.
• Upon hire, must complete procedures to join union.
• Ability to work with and handle cats and kittens.
• Highly motivated toward the welfare and humane treatment of all animals.
• Good working knowledge of cats, their nutrition, general care, and related information.
• Knowledge, appreciation, and respect for animals, including birds, reptiles, rodents and small animals.

Education and/or Experience: High school diploma or general education degree (GED); six months or more related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, shelter medical and behavior records and procedure manuals. Ability to speak effectively before members of the public, volunteers, or employees of organization. Good oral and written communication skills.

Computer Skills: Knowledge of Chameleon database software or become proficient within training period. Have basic knowledge or become proficient with Microsoft Office and computer keyboarding skills, and data entry.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands: Able to lift or move up to 50 lbs.; stand or sit for extended periods of time; reach to an arm's length; vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; use hands and fingers to handle or feel; occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

Work Environment: The majority of the work performed is in an animal shelter setting and the noise level is usually moderate to loud. May be exposed to zoonotic diseases. Occasionally exposed to outside weather conditions. This position has designated start times due to time-sensitive duties, opening the shelter, offering services, etc.

EOE/M/F/D/V/SO