Billing Customer Service Representative

Temporary Billing Customer Service Representative

AtWork Personnel is seeking a dependable, detail-oriented professional for a temporary Billing Customer Service Representative position. This assignment is expected to last a minimum of six months and offers a great opportunity to gain valuable office and customer service experience in a professional environment. If you're organized, enjoy helping customers, and thrive in a fast-paced office setting, we'd love to hear from you!

As a Billing Customer Service Representative, you'll play an important role in ensuring customers receive accurate, timely service while maintaining detailed records. Responsibilities include:

• Processing payments accurately and efficiently
• Performing data entry and maintaining customer account information
• Assisting customers by phone, email, mail, and in person
• Answering questions regarding utility bills, payments, services, and account information
• Processing collections and service requests
• Completing daily and monthly balancing procedures
• Researching and resolving billing discrepancies
• Maintaining accurate records in a fast-paced office environment
• Assisting with additional clerical and administrative duties as assigned

The ideal candidate is someone who:

• Has exceptional attention to detail
• Enjoys providing outstanding customer service
• Can multitask while maintaining accuracy
• Is dependable with excellent attendance and punctuality
• Works well independently and as part of a team
• Communicates professionally with customers and coworkers

Qualifications:

• High school diploma or GED required
• Bilingual (English/Spanish) is preferred, but not required
• Basic knowledge of:
  • Windows operating system
  • Microsoft Word and Excel
  • Firefox and internet browsers
  • Email applications
• Comfortable typing multiple lines of information while speaking with customers
• Able to efficiently use a numeric keypad for data entry
• Strong basic math skills
• Excellent communication and organizational abilities
• Ability to follow written and verbal instructions
• Ability to adapt to changing priorities in a busy office

Physical Requirements:

• Primarily seated office position
• Occasionally required to stand, walk, bend, kneel, or crouch
• Must occasionally lift and/or move up to 20 pounds or team lift up to 50 pounds

Position Details:

• Pay: $20.00 per hour
• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Duration: Temporary assignment expected to last at least six (6) months
• Location: Harrisonburg area

If you're looking for a rewarding office position where your attention to detail and customer service skills will shine, we'd love to hear from you! Apply today with AtWork Personnel or call us at View phone number on click.appcast.io to learn more.