Self-Checkout Guardian & Customer Experience

Job Summary As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Job Summary As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Responsibilities % Of Time Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. Observes self-checkout transactions diligently to identify any irregularities or suspicious activities. Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items. Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items. Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. 45% Provides outstanding service in the Self-Checkout lanes according to SEG service standards: Provides proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience. Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities. Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner. Monitors regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude. Aids actively in scanning product for those who may require assistance. 45% Keeps work area clean, orderly, and free from safety hazards: Stocks front end products: ensures self-checkout area is fully stocked with required supplies and/or tools Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs Returns carts to shopping cart corral 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study N/A Preferred Education Course of Study High School / GED Relevant Experience Supervisory Experience 0 - 3 yrs minimum No Supervisory Experience Language(s) Required Language(s) Preferred English English & Spanish Knowledge, Skills & Abilities Required Must be at least 18 years of age to perform job functions Ability to read, write and speak English proficiently Ability to understand and follow English instructions Compliance with all company policies and procedures High standard of integrity and reliability Basic computer skills required to participate in online training Authorization to work in the United States or the ability to obtain the same Successful completetion of pre-employment drug testing and background check Environmental Factors Department Retail Environmental Factors Retail - General Light: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up tp the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor,box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 20 lbs. Location and Travel Requirements Location Store Travel Percent, Overnight & Motus Travel Percent Overnight Motus Eligible 0% N/A No #J-18808-Ljbffr The Winn-Dixie Company