People & Culture Operations Generalist

Job Description

Job Description

People & Culture Operations Generalist

Join the Crew Behind Epic Stays

We're looking for a People & Culture Operations Generalist who believes great hospitality starts with great leadership.

About andCo

At andCo, hospitality isn't just what we do. It's who we are. Every guest experience begins with the people behind it. Every welcome, every celebration, every challenge solved starts with a team member who feels supported, prepared, and connected.
We're looking for someone who loves helping leaders succeed, developing great teams, and bringing our culture to life across our portfolio.

The Role

Some HR roles live behind a desk. This isn't one of them. As our People & Culture Operations Generalist, you'll be the day-to-day People & Culture partner for our resort leaders. You'll help managers navigate employee relations, coach through difficult conversations, facilitate training, reinforce our culture, and support the moments that matter most throughout the employee journey.

You'll be the person leaders call when they need guidance, perspective, or another set of hands. You'll build trust across our properties, bring company initiatives to life, and help create workplaces where people can do their best work.

This role is equal parts coach, problem solver, trainer, and culture champion.

What You'll Do

Partner with Leaders

• Serve as the primary People & Culture partner for Resort Managers and department leaders.
• Coach leaders through performance conversations, documentation, investigations, conflict resolution, and employee concerns.
• Build leadership confidence through practical, real-time coaching.

Strengthen Team Experience

• Support onboarding and integration for new team members.
• Champion recognition programs and encourage meaningful day-to-day recognition across the resorts.
• Partner with leaders on engagement initiatives that strengthen morale, belonging, and retention.
• Help reinforce the culture that makesandCoa great placeto work.

Develop People

• Facilitate leadership workshops, onboarding sessions, and manager training.
• Help leaders develop their teams through coaching and continuous learning.

• Support the rollout of new People & Culture programs across the portfolio.

Support People Operations

• Guide leaders through corrective action, investigations, accommodations, leaves, policy interpretation, and HR best practices.
• Maintain compliant documentation and consistent employment practices across all properties.
• Partner with Recruiting, Payroll, and Benefits to providea seamlessemployee experience.

Stay Connected to the Business

• Travel regularly to properties to build relationships and support leaders where they work.
• Identifyemergingpeopleconcerns and recommend practical solutions.
• Escalate complex matters appropriately whilemaintainingstrong partnerships with operations.

You're Probably a Great Fit If...

• You naturally build trust with frontline employees and leaders.
• Managers leave conversations with you feeling more capable than when they started.
• You enjoyfacilitatingtraining and watching leaders grow.
• You believe recognition is one of the simplest ways to strengthen culture.
• You'recomfortable having difficult conversations with empathy and confidence.
• You enjoy being inthe business, not sitting behind a desk all day.

What You'll Bring

• 4+ years of experience in Human Resources, Employee Relations, or an HR Business Partner role.
• Strong experience coaching leaders through employee relations matters.
• Experiencefacilitatingleadership training, onboarding, or professional development.

• Experience supporting employee engagement or recognition initiatives.
• Hospitality, retail, restaurant, or other multi-site operations experience preferred.
• Working knowledge of employment law and HR best practices.
• Ability to travel regularly between properties.

The Perks

• Competitive benefits
• Performance bonus potential
• Flexible, people-first workplace
• A culture centered on belonging and brilliance
• A team that celebrates creativity, initiative, and heart

Our Commitment

As a certified B Corp, we operate with purpose by balancing people, planet, and profit. At andCo, everyone's welcome, everyone's voice matters, and every team member helps shape the experience behind the experience.

Ready to join us? We'd love to meet you.