Credit and Collections Analyst I

Join

Century A/C Supply , proudly part of

Rheem , a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 50 years of trusted service,

Century A/C Supply

has built a strong network across the Houston TX area, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry. At

Century A/C Supply , we continue to operate with a

small-company feel

but with the

resources and benefits of a large company -

creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to: Listening to Understand

Contributing Respectfully

Thinking Creatively

Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers! The

Credit and Collections Analyst

is responsible for the review, analysis, and collection of accounts receivable for assigned customers within adherence to company credit and collection policies. Responsibilities

Place high volume collection calls & submit correspondence in a fast-paced goal-oriented collections department

Provide customer service pertaining to accounting reconciliations, collection & credit hold matters, and resolving client discrepancies

Monitor and maintain primarily an assigned multi-family customer-based portfolio by various collection efforts & administrative responsibilities relating to third party platforms

Accountable for reducing delinquency for assigned accounts

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department and Credit Manager

Enlist the efforts of sales when necessary to accelerate the collection process

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis

Establish and maintain effective and cooperative working relationships with internal and external customers

Protect Century’s best interest with timely collection actions and decision making, including but not limited to demand letters and lien perfections

Qualifications

2-4 years’ experience with multi-family industry or high-volume commercial collections

Must be proficient with Microsoft Excel, Word, and Outlook

Ability to prioritize, work well under deadlines, & manage multiple responsibilities

Ability to analyze, summarize and compile data

Demand, lien notice & filing experience a plus

Knowledge of billing and collections procedures

Accounts Receivable knowledge/experience a plus

Strong attention to detail and goal oriented a must

Experience with Prophet21 a plus

Commitment to excellent customer service

Excellent written and verbal communication abilities

Ability to prioritize, work well under deadlines, & manage multiple responsibilities

Must have exceptional interpersonal skills

Must be reliable

Bilingual a plus

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors: Adapting Business Understanding Collaborating Communicating Effectively Continuously Improving Customer-Orientation Developing Self Focusing on Results Influencing Managing Relationships Managing Work Problem Solving & Decision Making Equivalent combination of education, experience, and skills may supplement above minimum job requirements. #LI-Onsite #LI-NH1

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day. Our Behavior Based Values set us apart: Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.