Impactful Director of Operations - Christian Ministry

Director of Operations - Christian Ministry Job Summary: This position directs all aspects of our Operations department and support services including opening/closing, intake, resource distribution, inventory control, facility maintenance, guest services, and security. Position Responsibilities: Provide oversight for the Guest Services, Facility, Resources, Security, and Kitchen Teams Ensure staff operate in alignment with ministry values, spiritual purpose, and best practices for care Cultivate a department-wide culture of unity, clarity, accountability, communication, and collaboration Maintain a strong leadership presence by attending team meetings, engaging with staff, and remaining available Lead the Operations team strategically as they accomplish the mission of OurCalling and our 3 C’s Empower managers to lead effectively, uphold expectations, and ensure team accountability Ensure accurate reporting and monthly submission of KPIs, qualitative updates, and ministry outcomes Replicate the structure, rhythms, and communication patterns of the Leadership Team within all Operations teams and ensure managers do the same Lead the development of annual and quarterly team goals and KPIs Evaluate team performance monthly, addressing declines quickly through accountability and coaching Evaluate direct reports annually according to their job descriptions Conduct quarterly evaluations of what is working (best practices) and use staff to teach peers Manage and meet 1:1 with direct reports at least twice a month Attend direct report team meetings at least twice a month Facilitate weekly Operation’s Department Meeting Maintain and continually update the department’s Playbooks and SOPs Oversee building, kitchen and fleet compliance Create plans for various disaster preparedness Sit on the Inclement Weather Taskforce and support the COO in preparing the teams and plans for IWS Education & Experience: Undergraduate degree required; focus in business administration, operations management, or supply chain management preferred Minimum 5 years’ experience in operations leadership Experience serving vulnerable populations preferred Biblical training or ministry education preferred Knowledge in building maintenance and compliance required Skills & Abilities: Pastoral heart for vulnerable populations Strong relational and mentoring skills Ability to communicate Scripture clearly and faithfully Ability to build volunteer teams and lead them Additional Qualifications: A growing and mature relationship with Jesus Christ Ability to clearly articulate the Gospel and personal testimony Alignment with the theological convictions and mission of OurCalling Our Benefits: We offer an excellent Total Rewards benefit package that includes over 3 weeks Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more. The pay range for this role is: 75,000 - 75,000 USD per year (OurCalling - Cesar Chavez) #J-18808-Ljbffr