Regional Field Manager

Company Overview

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.

Summary/Objective

As the Business Leader in their assigned territory, the Regional Field Manager is responsible for delivering top-notch customer service to clients, contractors, and property owners. The RFM oversees and manages the overall performance of contractors within their assigned territory. This position is based out of a home office located within the assigned region and will require the ability to travel throughout the assigned region. The assigned region is CT, VT, RI, MA, NY, ME, NH.

Essential functions ( Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Actively monitor contractor performance and conduct regular coaching to ensure SLAs are met and to drive overall program compliance.
• Cultivate relationships with carrier clients and contractors while working to create strategies and methods for superior service.
• Facilitate prompt issue resolutions by mediating disputes between the property owner, client, and the contractor, including conducting issue site visits as needed.
• Actively work with the Risk Management team to address workmanship and liability related matters presented by customers.
• Actively review contractor workload/performance with a view toward risk management, limiting financial exposure for Altimeter at both the contractor and market level.
• Perform progress site visits for all repair jobs $50K or more to confirm work completed and customer satisfaction.
• Review and approve interim payment requests for jobs of $50K or more.
• Proactively follow up on leads and opportunities assigned by the Business Development team.
• Manage contractor’s zip codes, trades, and carriers assigned to ensure maximum coverage for the network.
• Expand contractor base as needed including locating, interviewing, and aiding their network experience.
• Assist other departments as needed such as, Recruiting, Credentialing, Accounting, Lega/Risk, Restoration Review, and Mit Review teams.
• Conduct quarterly Calibration meetings with contractor base to review best practices and client expectations.
• Maintain an attitude that is results-driven, activity-oriented, and supportive of aggressive targets.
• Act as key contributors to the ACCESS Conference, as presenters, facilitators, and recruiters for sponsorships.
• Discuss and demonstrate the full line of service offerings Altimeter can provide.
• Perform other duties as assigned.

Competencies

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to handle multiple tasks while prioritizing those of greatest importance.
• Conscientious about timeliness of assignments and quality of work product.
• Effective communication and relationship-building skills
• Must be results-oriented and demonstrate strategic and critical thinking.
• Flexibility to deal with constant changes in processes and procedures.

Proactive and objective approach to problem-solving with the ability to research answers and resources to arrive at a viable resolution.

• Ability to conduct data analysis to identify trends and patterns.
• Task oriented with effective time management skills and deadline oriented.
• Self-motivated with a strong work ethic.
• Ability to serve multiple customers with competing interests while maintaining professionalism and objectivity.
• Regular and reliable attendance.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This role is based out of a home office with regular travel throughout the assigned territory to conduct required field work. Some travel may require an overnight stay.

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The ability to drive distances as needed to complete required filed work.
• While performing the duties of this job, the employee is regularly required to use multiple computer programs to complete administrative tasks.
• Ability to listen to complaints from customers and work towards a resolution.
• Ability to present information in public settings.

Travel Required

• Ability to travel as needed.

Salary Requirements

$70,000-$80,000 BOE

Requirements

Required education and experience

• Must have BA/BS or equivalent work experience.
• Ability to work remotely and independently while remaining a member of the team.
• Must have computer proficiency and be comfortable with computer programs such as Microsoft Office.
• Ability to read and interpret documents such as procedure manuals.

Preferred Education And Experience

• Property insurance/property claims adjusting experience preferred.
• Residential and/or commercial construction experience preferred.
• Claims management/estimating software systems a plus.